{"note":"Summaries of published SLAs; the contract you sign governs. Observed uptime is computed from vendors’ own status pages: see https://nines.fru.dev/method","services":[{"id":"aws-lambda","vendorSlug":"aws","vendorName":"AWS","domain":"aws.amazon.com","name":"AWS Lambda","category":"compute","slaUrl":"https://aws.amazon.com/lambda/sla/","slaVersion":"Last Updated: May 5, 2022","slaDate":"2022-05-05","measurement":"monthly","measurementNote":"Average of 5-minute Availability (share of requests not failing with 500/503) per AWS region","creditCap":"Up to 100% of Lambda charges in the affected region at the lowest tier; applied against future Lambda payments; issued only if over $1","claimWindow":"By the end of the second billing cycle after which the incident occurred","claimHow":"Open a case in the AWS Support Center with 'SLA Credit Request' in the subject line and request logs","exclusions":["Factors outside AWS's reasonable control","Voluntary customer actions (e.g. custom 500/503 codes, misconfigured VPC/security groups, disabled encryption keys)","Not following Lambda User Guide best practices","Customer equipment, software or other technology","AWS suspension or termination of the right to use Lambda"],"notes":"Custom 500/503 status codes emitted by the customer's function code are not counted as Errors.","bestUptime":99.95,"headlineTier":"Standard","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:37","updatedAt":"2026-09-23 18:33:37","statusKind":"aws","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":90,"uptime":100,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":4320,"degradedMin":0,"incidents":3,"major":3,"coverageDays":365,"uptime":99.17808219178085,"worstRegion":"me-central-1","months":[{"month":"2025-10","downtimeMin":942,"degradedMin":0,"uptime":97.88978494623656,"coverage":1},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":4320,"degradedMin":0,"uptime":90.32258064516128,"coverage":1},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.75385802469135,"u365":99.85178843226788},"tiers":[{"serviceId":"aws-lambda","tier":"Standard","uptime":99.95,"appliesTo":"All Lambda functions per AWS region","credits":[{"below":99.95,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"AWS will use commercially reasonable efforts to make Lambda available with a Monthly Uptime Percentage for each AWS region, during any monthly billing cycle, of at least 99.95% (the “Service Commitment”)."}]},{"id":"aws-bedrock","vendorSlug":"aws","vendorName":"AWS","domain":"aws.amazon.com","name":"Amazon Bedrock","category":"ai","slaUrl":"https://aws.amazon.com/bedrock/sla/","slaVersion":"Last Updated: October 4, 2023","slaDate":"2023-10-04","measurement":"monthly","measurementNote":"Average of 5-minute Availability (share of Bedrock API requests not returning a 500 error) per AWS region","creditCap":"Up to 100% of Bedrock charges in the affected region at the lowest tier; issued only if over $1","claimWindow":"By the end of the second billing cycle after which the incident occurred","claimHow":"Open a case in the AWS Support Center with 'SLA Credit Request' in the subject line and request logs","exclusions":["Factors outside AWS's reasonable control","Customer actions or inactions (e.g. provisioned throughput scaling, VPC/credential misconfiguration)","Not following Bedrock documentation best practices","Customer equipment, software or other technology","Underlying software causing repeated model crashes or an inoperable model"],"notes":"The commitment is expressed only via the credit table ('Monthly Uptime Percentages set forth in the table below'); 99.9% is the table's top threshold. No latency/throughput SLA is published.","bestUptime":99.9,"headlineTier":"Standard","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:37","updatedAt":"2026-09-23 18:33:37","statusKind":"aws","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":90,"uptime":100,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":4320,"degradedMin":0,"incidents":3,"major":3,"coverageDays":365,"uptime":99.17808219178085,"worstRegion":"me-central-1","months":[{"month":"2025-10","downtimeMin":942,"degradedMin":0,"uptime":97.88978494623656,"coverage":1},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":4320,"degradedMin":0,"uptime":90.32258064516128,"coverage":1},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.75385802469135,"u365":99.85178843226788},"tiers":[{"serviceId":"aws-bedrock","tier":"Standard","uptime":99.9,"appliesTo":"Amazon Bedrock APIs for models available on Bedrock, per AWS region","credits":[{"below":99.9,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Monthly Uptime Percentage ... Less than 99.9% but greater than or equal to 99.0% 10% ... Less than 99.0% but greater than or equal to 95.0% 25% ... Less than 95.0% 100%"}]},{"id":"aws-dynamodb","vendorSlug":"aws","vendorName":"AWS","domain":"aws.amazon.com","name":"Amazon DynamoDB","category":"database","slaUrl":"https://aws.amazon.com/dynamodb/sla/","slaVersion":"Last Updated: May 14, 2025","slaDate":"2025-05-14","measurement":"monthly","measurementNote":"Average of 5-minute Availability (share of requests not failing with 500/503) per AWS region","creditCap":"Up to 100% of the applicable DynamoDB charges (for Global Tables, including replica table charges in other regions) at the lowest tier; issued only if over $1","claimWindow":"By the end of the second billing cycle after which the incident occurred","claimHow":"Open a case in the AWS Support Center with 'SLA Credit Request' in the subject line and request logs","exclusions":["Factors outside AWS's reasonable control","Voluntary customer actions or inactions","Not following DynamoDB Developer Guide best practices","Additional recovery time due to insufficient read/write throughput","Customer equipment, software or other technology","AWS suspension or termination of the right to use DynamoDB"],"notes":"Global Tables SLA falls back to the Standard SLA if the customer does not make reasonable attempts to fail over. DynamoDB Accelerator (DAX) has a separate SLA.","bestUptime":99.999,"headlineTier":"Global Tables SLA","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:37","updatedAt":"2026-09-23 18:33:37","statusKind":"aws","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":90,"uptime":100,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":4320,"degradedMin":0,"incidents":3,"major":3,"coverageDays":365,"uptime":99.17808219178085,"worstRegion":"me-central-1","months":[{"month":"2025-10","downtimeMin":942,"degradedMin":0,"uptime":97.88978494623656,"coverage":1},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":4320,"degradedMin":0,"uptime":90.32258064516128,"coverage":1},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.75385802469135,"u365":99.85178843226788},"tiers":[{"serviceId":"aws-dynamodb","tier":"Standard SLA","uptime":99.99,"appliesTo":"Any DynamoDB tables in the region that are not Global Tables","credits":[{"below":99.99,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"of (a) at least 99.99% if the Standard SLA applies, or (b) at least 99.999% if the Global Tables SLA applies (the \"Service Commitment\")"},{"serviceId":"aws-dynamodb","tier":"Global Tables SLA","uptime":99.999,"appliesTo":"All tables in the region are part of Global Tables for the whole month and the customer makes reasonable attempts to fail over","credits":[{"below":99.999,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Global Tables SLA ... Less than 99.999% but equal to or greater than 99.0% 10% ... Less than 95.0% 100%"}]},{"id":"aws-ec2","vendorSlug":"aws","vendorName":"AWS","domain":"aws.amazon.com","name":"Amazon EC2","category":"compute","slaUrl":"https://aws.amazon.com/compute/sla/","slaVersion":"Last Updated: May 25, 2022","slaDate":"2022-05-25","measurement":"monthly","measurementNote":"Region-Level: Monthly Uptime Percentage per AWS region (minutes all multi-AZ instances concurrently lack external connectivity). Instance-Level: per single instance per month.","creditCap":"Up to 100% of the monthly bill for EC2 in the affected region (or for the affected instance) at the lowest tier; credits apply only against future EC2 payments and are issued only if over $1","claimWindow":"By the end of the second billing cycle after which the incident occurred","claimHow":"Open a case in the AWS Support Center with subject 'Amazon Compute SLA Credit Request - Region-Level Claim' or '- Instance-Level Claim', plus resource IDs and request logs","exclusions":["Factors outside AWS's reasonable control, including force majeure and Internet problems beyond the EC2 demarcation point","Customer actions or inactions, including failure to acknowledge a recovery volume or respond to resource health concerns","Customer equipment, software or other technology","AWS suspension or termination of the customer's right to use EC2"],"notes":"Region-Level and Instance-Level claims cannot be combined or stacked for the same instance. Separately, AWS automatically does not charge for a Single EC2 Instance unavailable for more than six minutes of a clock hour. Since May 25, 2022 this SLA covers EC2 only (EBS, ECS and Fargate were previously in the same Compute SLA).","bestUptime":99.99,"headlineTier":"Region-Level","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:37","updatedAt":"2026-09-23 18:33:37","statusKind":"aws","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":90,"uptime":100,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":4320,"degradedMin":0,"incidents":3,"major":3,"coverageDays":365,"uptime":99.17808219178085,"worstRegion":"me-central-1","months":[{"month":"2025-10","downtimeMin":942,"degradedMin":0,"uptime":97.88978494623656,"coverage":1},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":4320,"degradedMin":0,"uptime":90.32258064516128,"coverage":1},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.75385802469135,"u365":99.85178843226788},"tiers":[{"serviceId":"aws-ec2","tier":"Region-Level","uptime":99.99,"appliesTo":"All running instances deployed concurrently across two or more AZs in the same region (or two regions if the region has one AZ)","credits":[{"below":99.99,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":30},{"below":95,"downTo":null,"credit":100}],"quote":"AWS will use commercially reasonable efforts to make Amazon EC2 available for each AWS region with a Monthly Uptime Percentage of at least 99.99%, in each case during any monthly billing cycle (the “Region-Level SLA”)."},{"serviceId":"aws-ec2","tier":"Instance-Level","uptime":99.5,"appliesTo":"Each individual EC2 instance (Single EC2 Instance)","credits":[{"below":99.5,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":30},{"below":95,"downTo":null,"credit":100}],"quote":"AWS will use commercially reasonable efforts to make the Single EC2 Instance available with an Instance-Level Uptime Percentage of at least 99.5%, in each case during any monthly billing cycle (the “Instance-Level SLA”)."}]},{"id":"aws-rds","vendorSlug":"aws","vendorName":"AWS","domain":"aws.amazon.com","name":"Amazon RDS (Multi-AZ)","category":"database","slaUrl":"https://aws.amazon.com/rds/sla/","slaVersion":"Last Updated: January 22, 2024","slaDate":"2024-01-22","measurement":"monthly","measurementNote":"Percentage of 1-minute intervals in the billing cycle in which all connection requests fail, per DB instance/cluster","creditCap":"Up to 100% of charges for the affected instances/clusters at the lowest tier; applied against future RDS payments; issued only if over $1","claimWindow":"By the end of the second billing cycle after which the incident occurred","claimHow":"Open a case in the AWS Support Center with subject 'Amazon RDS SLA Credit Request - Multi-AZ Claim' (or Single-DB Claim), DB instance IDs and request logs","exclusions":["Factors outside AWS's reasonable control","Voluntary customer actions or inactions","Micro DB instance class or similarly resource-limited classes","Not following the RDS User Guide operational guidelines (e.g. overloading an instance)","Database engine software causing repeated crashes","Long recovery due to insufficient IO capacity"],"notes":"Multi-AZ and Single-DB claims cannot be combined or stacked. Aurora has its own separate SLA (not covered here).","bestUptime":99.95,"headlineTier":"Multi-AZ DB Instance / Multi-AZ DB Cluster","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:37","updatedAt":"2026-09-23 18:33:37","statusKind":"aws","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":90,"uptime":100,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":4320,"degradedMin":0,"incidents":3,"major":3,"coverageDays":365,"uptime":99.17808219178085,"worstRegion":"me-central-1","months":[{"month":"2025-10","downtimeMin":942,"degradedMin":0,"uptime":97.88978494623656,"coverage":1},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":4320,"degradedMin":0,"uptime":90.32258064516128,"coverage":1},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.75385802469135,"u365":99.85178843226788},"tiers":[{"serviceId":"aws-rds","tier":"Multi-AZ DB Instance / Multi-AZ DB Cluster","uptime":99.95,"appliesTo":"RDS for PostgreSQL, MySQL, MariaDB, SQL Server, Oracle, Db2 with Multi-AZ deployment option","credits":[{"below":99.95,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Multi-AZ DB Instance and Multi-AZ DB Cluster SLA ... Less than 99.95% but equal to or greater than 99.0% 10% ... Less than 95.0% 100%"},{"serviceId":"aws-rds","tier":"Single-DB Instance","uptime":99.5,"appliesTo":"RDS database instances with the Single-DB Instance deployment option","credits":[{"below":99.5,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Single-DB Instance SLA ... Instance-Level Uptime Percentage ... Less than 99.5% but equal to or greater than 99.0% 10%"}]},{"id":"aws-s3","vendorSlug":"aws","vendorName":"AWS","domain":"aws.amazon.com","name":"Amazon S3 (Standard)","category":"storage","slaUrl":"https://aws.amazon.com/s3/sla/","slaVersion":"Last Updated: November 28, 2023","slaDate":"2023-11-28","measurement":"monthly","measurementNote":"Monthly Uptime Percentage = 100% minus the average of 5-minute Error Rates (InternalError / ServiceUnavailable) in the billing cycle, per storage class per region","creditCap":"Up to 100% of charges for the affected storage class in the region at the lowest tier; applied against future S3 payments; issued only if over $1","claimWindow":"By the end of the second billing cycle after which the incident occurred","claimHow":"Open a case in the AWS Support Center with 'SLA Credit Request' in the subject line and request logs","exclusions":["Factors outside AWS's reasonable control (force majeure, Internet problems beyond the S3 demarcation point)","Customer actions or inactions","Customer equipment, software or other technology","AWS suspension or termination of the right to use S3"],"notes":"The page states the commitment only through the credit table (no standalone 'at least X%' sentence); the uptime value is the top threshold of the credit table. Credits for S3 Express One Zone are per Availability Zone.","bestUptime":99.9,"headlineTier":"S3 Standard (also Express One Zone, Glacier Flexible Retrieval, Glacier Deep Archive)","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:37","updatedAt":"2026-09-23 18:33:37","statusKind":"aws","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":90,"uptime":100,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":4320,"degradedMin":0,"incidents":4,"major":3,"coverageDays":365,"uptime":99.17808219178085,"worstRegion":"me-central-1","months":[{"month":"2025-10","downtimeMin":942,"degradedMin":0,"uptime":97.88978494623656,"coverage":1},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":4320,"degradedMin":0,"uptime":90.32258064516128,"coverage":1},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.75385802469135,"u365":99.85178843226788},"tiers":[{"serviceId":"aws-s3","tier":"S3 Standard (also Express One Zone, Glacier Flexible Retrieval, Glacier Deep Archive)","uptime":99.9,"appliesTo":"Requests to S3 Standard and other classes not listed separately","credits":[{"below":99.9,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"For requests to S3 Standard, S3 Express One Zone, S3 Glacier Flexible Retrieval, S3 Glacier Deep Archive, and all other requests not specified below: ... 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Latency SLA: 99% > 90 tokens per second, calculated as p50 request latency on a per 5 minute basis.","credits":[],"quote":"GPT-4o mini fine tuning ... 99.9% 99% > 90 tokens per second"},{"serviceId":"openai-api-scale-tier","tier":"Scale Tier: o1","uptime":99.9,"appliesTo":"Scale Tier token units for o1 (Enterprise customers, min 30-day purchase). Latency SLA: 99% > 80 tokens per second, calculated as p50 request latency on a per 5 minute basis.","credits":[],"quote":"o1 ... 99.9% 99% > 80 tokens per second"},{"serviceId":"openai-api-scale-tier","tier":"Scale Tier: o3-mini","uptime":99.9,"appliesTo":"Scale Tier token units for o3-mini (Enterprise customers, min 30-day purchase). Latency SLA: 99% > 90 tokens per second, calculated as p50 request latency on a per 5 minute basis.","credits":[],"quote":"o3-mini ... 99.9% 99% > 90 tokens per second"}]},{"id":"oracle-compute","vendorSlug":"oracle","vendorName":"Oracle Cloud Infrastructure","domain":"oracle.com","name":"OCI Compute","category":"compute","slaUrl":"https://www.oracle.com/contracts/docs/paas_iaas_pub_cld_srvs_pillar_4021422.pdf","slaVersion":"Oracle PaaS and IaaS Public Cloud Services Pillar Document, September 2026","slaDate":"2026-09-01","measurement":"monthly","measurementNote":"Calendar month; percentage of minutes the service was Unavailable (no external connectivity)","creditCap":"No more Service Credits than the fees paid for the quantity of the Non-Compliant Service actually used in the Measured Period","claimWindow":"Within sixty (60) calendar days from when the issue occurred","claimHow":"Contact your Oracle account manager with service name, description, time/duration of downtime, Region, OCIDs and supporting logs","exclusions":["Customer or third-party equipment, software or technology (including third-party platforms)","Inter-related unavailability caused by another (Primary) Cloud Service","Actions or inactions of the customer, its users or third parties (misconfiguration, exceeding limits, restarting/patching, etc.)","Anything excluded from Unplanned Downtime in the Oracle Cloud Hosting and Delivery Policies"],"notes":"The Availability SLA's commitment sentence says 'at least 99.9%', while the credit tables start at 99.99% (multi-AD) and 99.95% (single-AD); tiers here follow the credit tables. Compute also carries Manageability (control-plane API, 99.9%), NVMe performance (99.9%) and network performance (99.9%) SLAs, each with 10/25/100% credits, depending on the SKU.","bestUptime":99.99,"headlineTier":"Multi-AD region, instances across more than one Availability Domain","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:38","updatedAt":"2026-09-23 18:33:38","statusKind":"none","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":0,"uptime":null,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":0,"uptime":null,"worstRegion":"","months":[{"month":"2025-10","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-03","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0}],"computedAt":"2026-09-23 19:03:47"},"weighted":null,"tiers":[{"serviceId":"oracle-compute","tier":"Multi-AD region, instances across more than one Availability Domain","uptime":99.99,"appliesTo":"Regions with more than one Availability Domain","credits":[{"below":99.99,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Monthly Uptime Percentage for Regions with more than one Availability Domains Less than 99.99% but equal to or greater than 99.0% 10% ... Less than 95.0% 100%"},{"serviceId":"oracle-compute","tier":"Single-AD region, instances across more than one Fault Domain","uptime":99.95,"appliesTo":"Regions with one Availability Domain","credits":[{"below":99.95,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Monthly Uptime Percentage for Regions with one Availability Domain Less than 99.95% but equal to or greater than 99.0% 10% ... Less than 95.0% 100%"},{"serviceId":"oracle-compute","tier":"Single instance","uptime":99.9,"appliesTo":"Each single compute instance","credits":[{"below":99.9,"downTo":null,"credit":100}],"quote":"Monthly Uptime Percentage for Single Instance Less than 99.9% 100%"}]},{"id":"oracle-object-storage","vendorSlug":"oracle","vendorName":"Oracle Cloud Infrastructure","domain":"oracle.com","name":"OCI Object Storage","category":"storage","slaUrl":"https://www.oracle.com/contracts/docs/paas_iaas_pub_cld_srvs_pillar_4021422.pdf","slaVersion":"Oracle PaaS and IaaS Public Cloud Services Pillar Document, September 2026","slaDate":"2026-09-01","measurement":"monthly","measurementNote":"100% minus the average 5-minute API Error Rate (Internal Service Error / Service Unavailable) over the calendar month","creditCap":"No more Service Credits than the fees paid for the quantity of the Non-Compliant Service actually used in the Measured Period","claimWindow":"Within sixty (60) calendar days from when the issue occurred","claimHow":"Contact your Oracle account manager with service name, description, time/duration of downtime, Region, OCIDs and supporting logs","exclusions":["Customer or third-party equipment, software or technology (including third-party platforms)","Inter-related unavailability caused by another (Primary) Cloud Service","Actions or inactions of the customer, its users or third parties (misconfiguration, exceeding limits, restarting/patching, etc.)","Anything excluded from Unplanned Downtime in the Oracle Cloud Hosting and Delivery Policies"],"notes":"Only an Availability SLA applies to Object Storage SKUs (no manageability or performance SLA).","bestUptime":99.9,"headlineTier":"Availability","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:38","updatedAt":"2026-09-23 18:33:38","statusKind":"none","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":0,"uptime":null,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":0,"uptime":null,"worstRegion":"","months":[{"month":"2025-10","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-03","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0}],"computedAt":"2026-09-23 19:03:47"},"weighted":null,"tiers":[{"serviceId":"oracle-object-storage","tier":"Availability","uptime":99.9,"appliesTo":"Object Storage (standard and infrequent access requests/storage) and Archive Storage SKUs","credits":[{"below":99.9,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Oracle will use commercially reasonable efforts to have each such Service available with a Monthly Uptime Percentage (as defined below) of at least 99.9% during any calendar month"}]},{"id":"oracle-autonomous-db","vendorSlug":"oracle","vendorName":"Oracle Cloud Infrastructure","domain":"oracle.com","name":"Oracle Autonomous AI Database","category":"database","slaUrl":"https://www.oracle.com/contracts/docs/paas_iaas_pub_cld_srvs_pillar_4021422.pdf","slaVersion":"Oracle PaaS and IaaS Public Cloud Services Pillar Document, September 2026","slaDate":"2026-09-01","measurement":"monthly","measurementNote":"Percentage of minutes in the calendar month in which no Database Connection could be established (at least five continuous attempts fail)","creditCap":"No more Service Credits than the fees paid for the quantity of the Non-Compliant Service actually used in the Measured Period","claimWindow":"Within sixty (60) calendar days from when the issue occurred","claimHow":"Contact your Oracle account manager with service name, description, time/duration of downtime, Region, OCIDs and supporting logs","exclusions":["Customer or third-party equipment, software or technology (including third-party platforms)","Inter-related unavailability caused by another (Primary) Cloud Service","Actions or inactions of the customer, its users or third parties (misconfiguration, exceeding limits, restarting/patching, etc.)","Anything excluded from Unplanned Downtime in the Oracle Cloud Hosting and Delivery Policies","Node reservation set to 0%"],"notes":"Renamed 'Oracle Autonomous AI Database' (Transaction Processing, Lakehouse, JSON, APEX). A Manageability SLA (control-plane API, 99.95%) also applies.","bestUptime":99.995,"headlineTier":"With Autonomous Data Guard or Raft Replication","maxCredit":100,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:38","updatedAt":"2026-09-23 18:33:38","statusKind":"none","obs90":{"days":90,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":0,"uptime":null,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":0,"degradedMin":0,"incidents":0,"major":0,"coverageDays":0,"uptime":null,"worstRegion":"","months":[{"month":"2025-10","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-03","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-05","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-06","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-07","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-08","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":null,"coverage":0}],"computedAt":"2026-09-23 19:03:47"},"weighted":null,"tiers":[{"serviceId":"oracle-autonomous-db","tier":"Without Autonomous Data Guard or Raft Replication","uptime":99.95,"appliesTo":"Serverless or dedicated deployments without Autonomous Data Guard/Raft replication","credits":[{"below":99.95,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Oracle will use commercially reasonable efforts to have each such Service available with a Monthly Uptime Percentage (as defined below) of at least 99.95% during any calendar month"},{"serviceId":"oracle-autonomous-db","tier":"With Autonomous Data Guard or Raft Replication","uptime":99.995,"appliesTo":"Serverless or dedicated deployments with Autonomous Data Guard or Raft replication enabled","credits":[{"below":99.995,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":100}],"quote":"Oracle will use commercially reasonable efforts to have each such Service available with a Monthly Uptime Percentage (as defined below) of at least 99.995% during any calendar month"}]},{"id":"pinecone-database","vendorSlug":"pinecone","vendorName":"Pinecone","domain":"pinecone.io","name":"Pinecone Database (pod-based and serverless)","category":"database","slaUrl":"https://www.pinecone.io/legal/24.08.29_Pinecone%20Database%20Service%20Level%20Addendum.pdf","slaVersion":"Last updated August 29, 2024","slaDate":"2024-08-29","measurement":"monthly","measurementNote":"Monthly Uptime Percentage per index; a full minute is Downtime if continuous connection attempts fail (per minute-by-minute logs)","creditCap":"50% of Database Monthly Fees (lowest band)","claimWindow":"Support Ticket within 60 minutes of the start of Downtime; credit request by the end of the following calendar month","claimHow":"Separate Support Ticket with subject 'Request for SLA Credit' plus logs, affected users, dates/duration and remediation attempts","exclusions":["Customer breach of an Order or the Agreement","Configuration or use not per Documentation","Customer Systems or Connections failures","Cloud Provider failures","Force Majeure Events","Noticed maintenance (via console or status page)"],"notes":"The pricing page lists '99.95% Uptime SLA' only on the Enterprise plan ($500/month minimum usage). Preview Offerings are excluded. The status page's uptime figure is informational only and 'does not equate to the Monthly Uptime Percentage'.","bestUptime":99.95,"headlineTier":"Enterprise Advance Commitment","maxCredit":50,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:38","updatedAt":"2026-09-23 18:33:38","statusKind":"statuspage","obs90":{"days":90,"downtimeMin":29.9,"degradedMin":563.4,"incidents":8,"major":1,"coverageDays":90,"uptime":99.97691615226336,"worstRegion":"eastus2","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":29.9,"degradedMin":985.4,"incidents":30,"major":1,"coverageDays":365,"uptime":99.99430809233893,"worstRegion":"eastus2","months":[{"month":"2025-10","downtimeMin":0,"degradedMin":86.7,"uptime":100,"coverage":1},{"month":"2025-11","downtimeMin":0,"degradedMin":61.7,"uptime":100,"coverage":1},{"month":"2025-12","downtimeMin":0,"degradedMin":1018,"uptime":100,"coverage":1},{"month":"2026-01","downtimeMin":0,"degradedMin":284.9,"uptime":100,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":661.7,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":0,"degradedMin":70.3,"uptime":100,"coverage":1},{"month":"2026-04","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":88.3,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":0,"degradedMin":882.8,"uptime":100,"coverage":1},{"month":"2026-07","downtimeMin":29.9,"degradedMin":287.4,"uptime":99.93298237753882,"coverage":1},{"month":"2026-08","downtimeMin":0,"degradedMin":21.3,"uptime":100,"coverage":1},{"month":"2026-09","downtimeMin":0,"degradedMin":943.3,"uptime":100,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.87885802469135,"u365":99.9193302891933},"tiers":[{"serviceId":"pinecone-database","tier":"Enterprise Advance Commitment","uptime":99.95,"appliesTo":"Database Services under an Enterprise plan with a 12+ month prepaid Advance Commitment; pod-based indexes must keep at least two replicas all month","credits":[{"below":99.95,"downTo":99,"credit":10},{"below":99,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":50}],"quote":"Pinecone will use commercially reasonable efforts to make Database Services available at least 99.95% of the time during each calendar month"}]},{"id":"snowflake-postgres","vendorSlug":"snowflake","vendorName":"Snowflake","domain":"snowflake.com","name":"Snowflake Postgres (HA instances)","category":"database","slaUrl":"https://www.snowflake.com/en/legal/addenda/support-policy-and-service-level-agreement/","slaVersion":"Last Updated: February 24, 2026 (Appendix A)","slaDate":"2026-02-24","measurement":"monthly","measurementNote":"Monthly HA Instance Availability Percentage per HA Instance; downtime = one-minute intervals in which all connection requests fail","creditCap":"Total HA Instance Credits for the month (i.e., the full month's consumption of that instance) at the worst tier","claimWindow":"Within twenty-one (21) days of the calendar month in which the failure occurred","claimHow":"Customer requests Feature Level Credits; credited against usage of the affected HA Instance the following month","exclusions":["All Section III Support Policy exclusions","Burstable instances","Resource exhaustion (CPU, memory, IOPS, storage) from customer workloads","Customer-initiated restarts or misconfigurations","Postgres engine software causing repeated crashes","Scheduled maintenance initiated by customer or Snowflake"],"notes":"Credits expressed as multiples of Average Daily HA Instance Credits (3x, 7x, total), so numeric credit is null. Added in the February 24, 2026 version (absent from the January 9, 2026 version).","bestUptime":99.95,"headlineTier":"High-Availability instance","maxCredit":null,"firstCredit":null,"unverified":false,"lastVerified":"2026-09-23 18:33:38","updatedAt":"2026-09-23 18:33:38","statusKind":"statuspage","obs90":{"days":90,"downtimeMin":633.6,"degradedMin":232,"incidents":22,"major":10,"coverageDays":90,"uptime":99.51111143261316,"worstRegion":"AWS - Europe (Frankfurt)","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":7586.2,"degradedMin":1732.8,"incidents":63,"major":30,"coverageDays":365,"uptime":98.55666203386606,"worstRegion":"Azure - East US 2 (Virginia)","months":[{"month":"2025-10","downtimeMin":1178.5,"degradedMin":0,"uptime":97.3599848043608,"coverage":1},{"month":"2025-11","downtimeMin":252.6,"degradedMin":0,"uptime":99.41520393518518,"coverage":1},{"month":"2025-12","downtimeMin":816.9,"degradedMin":95.3,"uptime":98.17000843787336,"coverage":1},{"month":"2026-01","downtimeMin":400,"degradedMin":0,"uptime":99.10386880227001,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":57.8,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":4354.3,"degradedMin":634.2,"uptime":90.24578106332139,"coverage":1},{"month":"2026-04","downtimeMin":149.9,"degradedMin":0,"uptime":99.65290837191358,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":1439.8,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":1921,"degradedMin":747.3,"uptime":95.55333449074074,"coverage":1},{"month":"2026-07","downtimeMin":116.6,"degradedMin":415.8,"uptime":99.7387648969534,"coverage":1},{"month":"2026-08","downtimeMin":476.1,"degradedMin":0,"uptime":98.93355581690561,"coverage":1},{"month":"2026-09","downtimeMin":517,"degradedMin":232,"uptime":98.42497059568562,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.98765432098764,"u365":99.98953576864535},"tiers":[{"serviceId":"snowflake-postgres","tier":"High-Availability instance","uptime":99.95,"appliesTo":"Snowflake Postgres instances with the High-Availability deployment option; non-HA and burstable instances are not covered","credits":[],"quote":"Less than 99.95% but equal to or greater than 99.0% 3x Average Daily HA Instance Credits; Less than 99.0% but equal to or greater than 95.0% 7x ...; Less than 95.0% Total HA Instance Credits"}]},{"id":"snowflake-platform","vendorSlug":"snowflake","vendorName":"Snowflake","domain":"snowflake.com","name":"Snowflake Service (Data Cloud)","category":"data-warehouse","slaUrl":"https://www.snowflake.com/en/legal/addenda/support-policy-and-service-level-agreement/","slaVersion":"Last Updated: February 24, 2026","slaDate":"2026-02-24","measurement":"monthly","measurementNote":"Monthly Availability Percentage per Cloud Provider Region; a minute is Unavailable when the Error Rate across all Accounts in the region exceeds the Error Rate Threshold (10% or 1%). Two Service Level definitions apply; customer picks the combination giving the larger credit.","creditCap":"","claimWindow":"Within twenty-one (21) days of the calendar month in which the Service Level Failure occurred","claimHow":"Customer requests Service Level Credits (support case); credited against usage in the affected Cloud Provider Region the following month","exclusions":["Customer not processing data per Documentation and Snowflake recommendations","Equipment/software not provided by Snowflake (External Offerings) and third-party acts (cloud providers are NOT excluded)","Force majeure","Evaluation, free trial, proof-of-concept or Preview-Terms features","Customer violation of the Agreement or suspension/termination","Snowpark Container Services scheduled maintenance and critical upgrades"],"notes":"Credits are not a % of the bill: they are multiples of 'Average Daily Snowflake Credits' (1x, 3x, 7x), so the schema's numeric credit field is null. Schedule: <99.99%/10% threshold down to 99.0% = 1x; <99.9%/1% threshold down to 99.0% = 1x; <99.0% to 95.0% = 3x; <95.0% = 7x. Credits cannot be converted to money. The page makes no distinction by edition (Standard/Enterprise/Business Critical); no edition-specific SLA was found. Uptime counts both Unavailable Minutes (error-rate based) and Downtime (UI inaccessible due to server-side errors).","bestUptime":99.99,"headlineTier":"Service Level at 10% Error Rate Threshold","maxCredit":null,"firstCredit":null,"unverified":false,"lastVerified":"2026-09-23 18:33:38","updatedAt":"2026-09-23 18:33:38","statusKind":"statuspage","obs90":{"days":90,"downtimeMin":633.6,"degradedMin":232,"incidents":22,"major":10,"coverageDays":90,"uptime":99.51111143261316,"worstRegion":"AWS - Europe (Frankfurt)","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":7586.2,"degradedMin":1732.8,"incidents":63,"major":30,"coverageDays":365,"uptime":98.55666203386606,"worstRegion":"Azure - East US 2 (Virginia)","months":[{"month":"2025-10","downtimeMin":1178.5,"degradedMin":0,"uptime":97.3599848043608,"coverage":1},{"month":"2025-11","downtimeMin":252.6,"degradedMin":0,"uptime":99.41520393518518,"coverage":1},{"month":"2025-12","downtimeMin":816.9,"degradedMin":95.3,"uptime":98.17000843787336,"coverage":1},{"month":"2026-01","downtimeMin":400,"degradedMin":0,"uptime":99.10386880227001,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":57.8,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":4354.3,"degradedMin":634.2,"uptime":90.24578106332139,"coverage":1},{"month":"2026-04","downtimeMin":149.9,"degradedMin":0,"uptime":99.65290837191358,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":1439.8,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":1921,"degradedMin":747.3,"uptime":95.55333449074074,"coverage":1},{"month":"2026-07","downtimeMin":116.6,"degradedMin":415.8,"uptime":99.7387648969534,"coverage":1},{"month":"2026-08","downtimeMin":476.1,"degradedMin":0,"uptime":98.93355581690561,"coverage":1},{"month":"2026-09","downtimeMin":517,"degradedMin":232,"uptime":98.42497059568562,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.98765432098764,"u365":99.98953576864535},"tiers":[{"serviceId":"snowflake-platform","tier":"Service Level at 10% Error Rate Threshold","uptime":99.99,"appliesTo":"All customers of the Service (excluding Features); same SLA regardless of edition","credits":[],"quote":"Under 99.99% but greater than or equal to 99.0%* | 10% | 1 x Average Daily Snowflake Credits"},{"serviceId":"snowflake-platform","tier":"Service Level at 1% Error Rate Threshold","uptime":99.9,"appliesTo":"All customers of the Service (excluding Features); same SLA regardless of edition","credits":[],"quote":"Under 99.9% but greater than or equal to 99.0%* 1% 1 x Average Daily Snowflake Credits; Under 99.0% but greater than or equal to 95.0% 1% 3 x ...; Under 95.0% 1% 7 x Average Daily Snowflake Credits"}]},{"id":"stripe-api","vendorSlug":"stripe","vendorName":"Stripe","domain":"stripe.com","name":"Stripe API and payments services","category":"platform","slaUrl":"https://stripe.com/legal/ssa","slaVersion":"","slaDate":"","measurement":"other","measurementNote":"No public uptime commitment","creditCap":"","claimWindow":"","claimHow":"","exclusions":[],"notes":"No public uptime SLA was found. stripe.com/legal has no SLA document, and the Stripe Services Agreement General Terms have no uptime percentage or service credits ('Stripe is not obligated to provide support to Customers'). The support-plans page cites '99.999%+ historical uptime', which is a historical figure, not a commitment. 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tracked from daily system logs","creditCap":"Credits for all Unscheduled Downtime in a billing month will not exceed 50% of the amount due for the Services for that month","claimWindow":"Notify Vercel in writing within thirty (30) days from the time you become eligible, with log files showing the downtime","claimHow":"Written notice to Vercel with log files showing Unscheduled Downtime and date/time; credits applied to future use within 60 days","exclusions":["Failure of any third-party vendor or the Internet in general","Factors outside Vercel's reasonable control / force majeure","Customer or third-party software or hardware","Components that do not serve customer content (e.g. the API or CLI)"],"notes":"Enterprise plan only (page title 'Enterprise Service Level Agreement'; pricing page lists '99.99% SLA' under Enterprise). Credit bands are printed as '99.1% to 99.98%' = 10%, '95% to 99%' = 25%, '< 95%' = 50%; the gap between 99.0 and 99.1 is in the source. Hobby and Pro have no published uptime SLA.","bestUptime":99.99,"headlineTier":"Enterprise","maxCredit":50,"firstCredit":10,"unverified":false,"lastVerified":"2026-09-23 18:33:38","updatedAt":"2026-09-23 18:33:38","statusKind":"statuspage","obs90":{"days":90,"downtimeMin":0,"degradedMin":114.4,"incidents":2,"major":0,"coverageDays":90,"uptime":100,"worstRegion":"","months":[],"computedAt":"2026-09-23 19:03:47"},"obs365":{"days":365,"downtimeMin":0,"degradedMin":1394.3,"incidents":7,"major":0,"coverageDays":365,"uptime":100,"worstRegion":"","months":[{"month":"2025-10","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2025-11","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2025-12","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-01","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-02","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1},{"month":"2026-03","downtimeMin":0,"degradedMin":554.1,"uptime":100,"coverage":1},{"month":"2026-04","downtimeMin":0,"degradedMin":283.2,"uptime":100,"coverage":1},{"month":"2026-05","downtimeMin":0,"degradedMin":380.3,"uptime":100,"coverage":1},{"month":"2026-06","downtimeMin":0,"degradedMin":62.4,"uptime":100,"coverage":1},{"month":"2026-07","downtimeMin":0,"degradedMin":66.9,"uptime":100,"coverage":1},{"month":"2026-08","downtimeMin":0,"degradedMin":47.5,"uptime":100,"coverage":1},{"month":"2026-09","downtimeMin":0,"degradedMin":0,"uptime":100,"coverage":1}],"computedAt":"2026-09-23 19:03:47"},"weighted":{"u90":99.9699074074074,"u365":99.9484398782344},"tiers":[{"serviceId":"vercel-platform","tier":"Enterprise","uptime":99.99,"appliesTo":"Platform components that serve customer content to websites/applications (not the API or CLI)","credits":[{"below":99.99,"downTo":99.1,"credit":10},{"below":99.1,"downTo":95,"credit":25},{"below":95,"downTo":null,"credit":50}],"quote":"Vercel ... will use commercially reasonable efforts to make the platform as a service that serves your content to your websites and/or applications (\" Services \") available 99.99% of the time"}]}]}