Hugging Face SLAAI vendor · Uptime guarantee, credits and support

Q: Does Hugging Face have an SLA?

Hugging Face does not publish a public uptime SLA for the services on file here. No public SLA for Hub, Inference Endpoints or Inference Providers; only 'Priority Support' / 'Dedicated support' on Enterprise with no published response targets. Status page (status.huggingface.co, no Statuspage JSON API) components: Huggingface Hub, Git Hosting and Serving, Inference Endpoints, Inference Endpoints UI, Inference Endpoints API, Spaces, Spaces Proxy, CDN, AWS CDN, Google cloud CDN, Jobs.

AIChecked 15h ago

Official SLA Status page Compare

Promise vs reality

ServiceDowntime vs allowed

Hugging Face Hub (Team / Enterprise)Hugging Facenone / n/aNo public SLANo promise to test
Hugging Face Inference EndpointsHugging Facenone / n/aNo public SLANo promise to test

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

No public status history.

Services with an SLA: 0/2
Highest SLA: None
Lowest observed, 365d: n/a
Fastest support: n/a

Services and tiers

Hugging Face Hub (Team / Enterprise)Platforms · measured other · SLA of Sep 15, 2022
Terms of Service disclaim all warranties ('provided "as is" and "as available"'). Enterprise page lists 'Priority Support' and pricing lists 'Dedicated support' for Enterprise, but no uptime % or response times. Observed status-page uptime (not a commitment) on 2026-09-23: huggingface.co 99.887%, Hub git hosting 99.898%.
Hugging Face Inference EndpointsAI models · measured other
Docs FAQ gives only availability guidance, not a commitment: 'To help mitigate service interruptions on an Inference Endpoint that needs to be highly available, please make sure to use at least 2 replicas'. Status page shows observed (not committed) 90-day uptime, e.g. 'Inference Endpoints UI 99.924% uptime' on 2026-09-23.

Support response times

Plans

Fastest first response by plan

Enterprise (Priority Support) / Enterprise Support (Expert Acceleration)n/a

Enterprise (Priority Support) / Enterprise Support (Expert Acceleration)No published response targets.

Latest incidents

Status page

No public status history.

SLA changes

No changes recorded yet. Pages are checked weekly.

About Hugging Face

No public SLA for Hub, Inference Endpoints or Inference Providers; only 'Priority Support' / 'Dedicated support' on Enterprise with no published response targets. Status page (status.huggingface.co, no Statuspage JSON API) components: Huggingface Hub, Git Hosting and Serving, Inference Endpoints, Inference Endpoints UI, Inference Endpoints API, Spaces, Spaces Proxy, CDN, AWS CDN, Google cloud CDN, Jobs.

Hugging Face, Inc., is an American company based in New York City that develops computation tools for building applications using machine learning. Hugging Face's Transformers library is built for natural language processing applications. Source

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