Datadog SLAObservability vendor · Uptime guarantee, credits and support
Promise vs reality
Status history since Sep 22, 2025
All incidents, weighted: 99.941% · Downtime- Services with an SLA
- 1/1
- Highest SLA
- 99.8%
- Lowest observed, 365d
- 99.895%
- Fastest support
- 30 min
Services and tiers
- Datadog Core ServicesObservability · measured monthly · SLA of Jul 27, 2023
- Core Services on an Order (committed spend)Each non-beta Service on the Order with committed spend in the affected month99.8%no credits
Support response times
PlansFastest first response by plan
- StandardIncluded2 h
- Premier30 min
- Standard
- Business Critical IncidentEvery response within 2 hours (24x7)
- Degraded Service IncidentInitial response within 12 Business Hours
- General IssueInitial response within 48 Business Hours
- Premier
- Business Critical IncidentEvery response within 30 minutes (24x7)
- Degraded Service IncidentEvery response within 4 Business Hours
- General IssueInitial response within 12 Business Hours, subsequent within 24 Business Hours
Latest incidents
Status page- Sep 21, 2026Delayed Monitors NotificationsMonitorsMinor
- Sep 20, 2026Delayed events triggered by emailsIncident ResponseMinor
- Sep 3, 2026Delayed CICD Optimization, Code Coverage, Code Security, and DORA dataCI VisibilityMinor
- Sep 2, 2026Delayed DBM Monitor EvaluationDatabase MonitoringMinor
- Aug 6, 2026Delayed Processes dataMonitorsMinor
- Jul 30, 2026Delayed Evaluation of Service Check monitorsMonitorsMinor
- Jul 29, 2026Real user monitoring, distribution and custom processes metrics delayedMetrics and Infra Monitoring, Monitors, RUMMinor
- Jul 27, 2026Synthetics Test Results DelayedSyntheticsDegraded
- Jul 23, 2026Latency with Pages and Monitor state changesMonitorsMinor
- Jul 10, 2026Delayed data streams dataData Streams MonitoringDegraded
- Jul 3, 2026Errors Pulling Container ImagesContainer RegistryOutage
- Jun 30, 2026Delayed data processing and errors in multiple productsAPM, CI Visibility, Code Coverage, Database Monitoring, Error Tracking, Observability PipelinesDegraded
SLA changes
About Datadog
Datadog has a public SLA-like availability commitment in its MSA, not a standalone SLA page. The MSA lists prior versions (Feb 28, 2023, June 20, 2019, ...) that were not compared. The Support Terms were last updated November 14, 2025. Business Hours run 8:00 PM Sunday to 9:00 PM Friday (EDT/EST). GovCloud has separate support terms.
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform. Source
Highest commitment: Datadog Core Services, 99.8% (Core Services on an Order (committed spend)).
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.