Datadog Core Services SLADatadog · Observability · Datadog · Observability
Promise vs reality
Downtime used against the allowance
9.2 h of major incidents18 h allowed in 365 days
7 major and 36 minor incidents. 4.4 d degraded (not counted).
Major incident minutes per month
Allowed per month: 88 min
- Promised
- 99.8%
- Observed, 365d
- 99.895%
- Major incident time
- 9.2 h
- Credit on first breach
- n/a
Commitments and credits
- Core Services on an Order (committed spend)Each non-beta Service on the Order with committed spend in the affected month99.8%
Monthly uptime below, credit of the bill
No credit schedule published for this tier.
Terms
- Measured
- Availability measured in minutes per calendar month for each Core Service, from the point it leaves Datadog's hosting provider
- Claim window
- Termination right in the calendar month following two consecutive months below the standard
- How to claim
- Written notice to terminate the Core Service's Order commitments; Datadog issues a Pro-Rated Refund. Availability data can be requested via a Support request.
Not covered
- Customer breach of the Agreement, an Order or the AUP
- Configuration or use not per Documentation
- Issues with Customer's Environment
- Force Majeure Events
- Suspension of access by Datadog
- Maintenance windows with advance notice
Datadog commits to make the Services Available at least 99.8% of the time, exclusive of any time the Services are not Available as a result of one or more Exceptions (the "Availability Standard").
There is a public commitment, but no service-credit schedule. The only remedy is the right to terminate plus a pro-rated refund after 2 consecutive months below 99.8%. Free and beta services are excluded.
Evidence: incidents, last 365 days
- Sep 21, 2026Delayed Monitors NotificationsMonitorsMinor
- Sep 20, 2026Delayed events triggered by emailsIncident ResponseMinor
- Sep 3, 2026Delayed CICD Optimization, Code Coverage, Code Security, and DORA dataCI VisibilityMinor
- Sep 2, 2026Delayed DBM Monitor EvaluationDatabase MonitoringMinor
- Aug 6, 2026Delayed Processes dataMonitorsMinor
- Jul 30, 2026Delayed Evaluation of Service Check monitorsMonitorsMinor
- Jul 29, 2026Real user monitoring, distribution and custom processes metrics delayedMetrics and Infra Monitoring, Monitors, RUMMinor
- Jul 27, 2026Synthetics Test Results DelayedSyntheticsDegraded
- Jul 23, 2026Latency with Pages and Monitor state changesMonitorsMinor
- Jul 10, 2026Delayed data streams dataData Streams MonitoringDegraded
- Jul 3, 2026Errors Pulling Container ImagesContainer RegistryOutage
- Jun 30, 2026Delayed data processing and errors in multiple productsAPM, CI Visibility, Code Coverage, Database Monitoring, Error Tracking, Observability PipelinesDegraded
- Jun 30, 2026Delayed Monitors NotificationsMonitorsDegraded
- Jun 25, 2026Delayed CI Visibility dataCI VisibilityMinor
- Jun 22, 2026Metrics QueriesMetrics and Infra MonitoringDegraded
- Jun 18, 2026Delayed EventsMonitorsMinor
- Jun 12, 2026Delayed EvaluationAPM, Metrics and Infra Monitoring, MonitorsMinor
- Jun 8, 2026Increased latency across multiple productsCloud Cost Management, Cloud Network Monitoring, Cloud Security Management, Database MonitoringMinor
- May 16, 2026Azure Metrics ReportingMetrics and Infra MonitoringOutage
- May 14, 2026Delayed Metric LoadingMetrics and Infra Monitoring, MonitorsMinor
- May 13, 2026Degraded Web Application PerformanceAPM, Database MonitoringMinor
- May 8, 2026Delayed Monitors NotificationsAPM, CI Visibility, Error Tracking, Log Management, Metrics and Infra Monitoring, MonitorsDegraded
- May 5, 2026Delays in APM-based Monitor NotificationsMonitorsMinor
- May 1, 2026Elevated Error Rates for Metrics QueriesMetrics and Infra MonitoringDegraded
- Apr 24, 2026Delays in AWS and Azure cloud integration metrics ingestionMetrics and Infra Monitoring, MonitorsDegraded
Other observability SLAs
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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