Does Fastly have an SLA?

Yes. Fastly publishes SLAs for 2 of the 2 services on file here, up to 100% for Fastly Network Services (CDN / edge delivery).

What is Fastly's uptime guarantee?

Fastly Network Services (CDN / edge delivery): 100% (Gold or Enterprise Support subscribers); Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services): 99.9% (WAF subscribers)

Fastly SLAEdge and hosting vendor · Uptime guarantee, credits and support

Edge and hostingChecked 15h ago

Official SLA Status page Compare

Promise vs reality

ServiceDowntime vs allowed

Fastly Network Services (CDN / edge delivery)Fastly100% / n/aNot computed
Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services)Fastly99.9% / n/aNot computed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

No public status history.

All incidents, weighted: 100% · Downtime

Services with an SLA: 2/2
Highest SLA: 100%
Lowest observed, 365d: n/a
Fastest support: 15 min

Services and tiers

Fastly Network Services (CDN / edge delivery)Edge and CDN · measured monthly · SLA of Sep 4, 2024
- Gold or Enterprise Support subscribersSubscribers who purchase Gold or Enterprise Support (invoice credits + termination option)100%credit 1% to 50%
- Termed contract (no Gold/Enterprise Support)Termination option only, no invoice creditsn/ano credits
Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services)Edge and CDN · measured monthly · SLA of Apr 5, 2023
- WAF subscribersSignal Sciences Hosted Dashboard and Cloud WAF hosted infrastructure99.9%credit 5% to 20%

Support response times

Plans

Fastest first response by plan

Enterprise Support15 min
Gold Support2 h
Standard SupportIncludedn/a

Enterprise Support
- Severity 1within 15 minutes (24/7/365)
- Severity 2within 2 hours
- Otherby the next business day
Gold Support
- Severity 1within 2 hours
- Severity 2within same day
- Otherby the next business day
Standard Support
- AllBy the next business day

Latest incidents

Status page

No public status history.

SLA changes

No changes recorded yet. Pages are checked weekly.

About Fastly

https://www.fastly.com/terms/sla now returns a 'page doesn't exist' page; the SLA lives in docs.fastly.com. Support description last updated 2025-05-08. Enterprise Sev 1: troubleshooting starts within 30 minutes; status updates every 30 minutes for two hours then hourly. If Gold/Enterprise Sev 1 response timeframes are materially missed and the cause is within Fastly's control, a one-time $500 credit per incident applies. Three or more missed response objectives in three months gives termed/Gold/Enterprise subscribers a 30-day termination right. Support plan prices are not published. No Wayback check was requested for Fastly.

Fastly, Inc. is an American company based in San Francisco, which describes itself as a cloud computing company. Fastly provides content delivery network services, image optimization, and load balancing services. Source

Highest commitment: Fastly Network Services (CDN / edge delivery), 100% (Gold or Enterprise Support subscribers).

Across fru.devCompany profile Quarterly

Compare Fastly with

Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.