Fastly Network Services (CDN / edge delivery) SLAFastly · Edge and CDN · Fastly · Edge and CDN
Promise vs reality
No public status history. How this is measured
All incidents, weighted: 100% · Downtime- Promised
- 100%
- Observed, 365d
- n/a
- Major incident time
- n/a
- Credit on first breach
- 1%
Commitments and credits
- Gold or Enterprise Support subscribersSubscribers who purchase Gold or Enterprise Support (invoice credits + termination option)100%
Monthly uptime below, credit of the bill
- Below 100%1%
- Below 99.99%5%
- Below 99.9%10%
- Below 99%25%
- Below 98%50%
- Termed contract (no Gold/Enterprise Support)Termination option only, no invoice creditsn/a
Monthly uptime below, credit of the bill
No credit schedule published for this tier.
Terms
- Measured
- Availability over the month based on periods of Degraded Performance (Error Conditions under Fastly Control that require redirecting traffic off Fastly)
- Credit cap
- The maximum amount of any credit is the Invoice Amount for the month the Degraded Performance occurred
- Claim window
- Within 30 days of the period of Degraded Performance
- How to claim
- Request invoice credits from Fastly; credits applied to the invoice two months after the month incurred
Not covered
- Customer hardware or software failures
- Customer or end-user connectivity issues
- Customer operator errors
- Traffic exceeding Permitted Utilization
- Corrupted customer content
- Acts of god, war, earthquakes, terrorism
Below 100% - 99.99% Up to 4.32 minutes 1% ... Below 99.9% - 99.0% Up to 7.2 hours 10% ... Below 98.0% Greater than 864 minutes 50%
Credits start at the first minute below 100% (1% credit), so the effective commitment for credit purposes is 100%; 'uptime: 100' reflects that the table begins 'Below 100%'. Unpaid and month-to-month accounts: 'Service Level Agreement None'.
Evidence: incidents, last 365 days
No public status history.
Other edge and cdn SLAs
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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