Mistral AI SLAAI vendor · Uptime guarantee, credits and support

Q: Does Mistral AI have an SLA?

Mistral AI does not publish a public uptime SLA for the services on file here. No public SLA. Enterprise 'custom SLAs' only. Status page (status.mistral.ai, read in browser; the JSON API is behind a Cloudflare challenge) lists: Agents API, Audio API, Batch API, Completion API, Console, Conversations API, Embedding API, Files API, Fine-Tuning API, Integrations API, OCR API, Prompts API, Skills API, Vibe, Workflows API.

AIChecked 15h ago

Official SLA Status page Compare

Promise vs reality

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

No public status history.

Services with an SLA: 0/2
Highest SLA: None
Lowest observed, 365d: n/a
Fastest support: n/a

Services and tiers

Mistral AI Studio / La Plateforme APIAI models · measured other · SLA of Aug 5, 2026
Commercial Terms of Service (Effective August 5, 2026) have no SLA, uptime or service-credit clause. Warranty is only that products 'will substantially perform in accordance with the documentation'; otherwise 'PROVIDED 'AS IS''. Section 14.12: 'Mistral AI is solely responsible to provide the support described in our Documentation or any Order Form.' Additional Product Terms (same date) also contain no SLA. mistral.ai/terms redirects to the legal center index.
Mistral EnterpriseAI models · measured other
Pricing FAQ: 'the Mistral Enterprise plan includes custom SLAs, dedicated support, and private deployments. Contact us for more details.' No numbers are published.

Support response times

Plans

Mistral AI publishes no support response times.

Latest incidents

Status page

No public status history.

SLA changes

No changes recorded yet. Pages are checked weekly.

About Mistral AI

No public SLA. Enterprise 'custom SLAs' only. Status page (status.mistral.ai, read in browser; the JSON API is behind a Cloudflare challenge) lists: Agents API, Audio API, Batch API, Completion API, Console, Conversations API, Embedding API, Files API, Fine-Tuning API, Integrations API, OCR API, Prompts API, Skills API, Vibe, Workflows API.

Mistral AI SAS is a French artificial intelligence (AI) company headquartered in Paris. Founded in 2023, it develops large language models (LLMs). Source

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