Mistral AI Studio / La Plateforme API SLAMistral AI · AI models · Mistral AI · AI models
Promise vs reality
No public SLA, so there is no promise to test. How this is measured
- Promised
- None
- Observed, 365d
- n/a
- Major incident time
- n/a
- Credit on first breach
- n/a
Commitments and credits
Commercial Terms of Service (Effective August 5, 2026) have no SLA, uptime or service-credit clause. Warranty is only that products 'will substantially perform in accordance with the documentation'; otherwise 'PROVIDED 'AS IS''. Section 14.12: 'Mistral AI is solely responsible to provide the support described in our Documentation or any Order Form.' Additional Product Terms (same date) also contain no SLA. mistral.ai/terms redirects to the legal center index.
Terms
- Measured
- No uptime commitment published.
Not covered
- Products provided 'AS IS' beyond the documentation-conformance warranty
- Beta and Labs/Preview models for testing only
- Custom SLAs only under Enterprise contracts
Evidence: incidents, last 365 days
No public status history.
Other ai models SLAs
ServiceDowntime vs allowed
Amazon BedrockAWS99.9% / 99.178%
Vertex AI (Gemini API on Vertex)Google Cloud99.9% / 100%
Claude API Priority TierAnthropic99.5% / 98.8%
Cohere API (SaaS: Command, Embed, Rerank)Coherenone / 100%
Hugging Face Inference EndpointsHugging Facenone / n/aNo public SLA
Mistral AI Studio / La Plateforme APIMistral AInone / n/aNo public SLA
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.