Pinecone SLAData vendor · Uptime guarantee, credits and support
DataChecked 15h ago
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history since Aug 5, 2025
All incidents, weighted: 99.919% · Downtime- Services with an SLA
- 1/1
- Highest SLA
- 99.95%
- Lowest observed, 365d
- 99.994%
- Fastest support
- 30 min
Services and tiers
- Pinecone Database (pod-based and serverless)Databases · measured monthly · SLA of Aug 29, 2024
- Enterprise Advance CommitmentDatabase Services under an Enterprise plan with a 12+ month prepaid Advance Commitment; pod-based indexes must keep at least two replicas all month99.95%credit 10% to 50%
Support response times
PlansFastest first response by plan
- FreeIncluded on all plansn/a
- Developern/a
- ProIncluded with Enterprise plan; add-on otherwise (price not published)2 h
- Premium30 min
- FreeNo published response targets.
- Developer
- Sev-18 Business Hours
- Sev-212 Business Hours
- Sev-32 Business Days
- Sev-43 Business Days
- Pro
- Sev-12 hours, 24x7x365
- Sev-24 Business Hours
- Sev-312 Business Hours
- Sev-42 Business Days
- Premium
- Sev-130 minutes, 24x7x365
- Sev-22 Business Hours
- Sev-38 Business Hours
- Sev-412 Business Hours
Latest incidents
Status page- Sep 22, 2026[Serverless][AWS][eu-west-1] 5xx on read requestseu-west-1Degraded
- Sep 17, 2026[Serverless][AWS][us-west-2] 5xx errors on the readpathus-west-2Degraded
- Sep 1, 20265xx errors on some control plane operationsConsole, Index Management, AssistantDegraded
- Aug 25, 2026[SERVERLESS][GCP][us-central1] 5xx errors on some read and write requestsus-central1Degraded
- Jul 21, 2026[SERVERLESS][Azure][eastus2] 5xx errors for some namespacesAzure eastus2Outage
- Jul 20, 2026[SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexesus-east-1Minor
- Jul 12, 2026[Serverless][AWS][us-east-1] Increase in freshness lag for some namespacesus-east-1Minor
- Jul 9, 2026[Serverless][Azure][eastus2] 5xx errors on some requests for some indexesAzure eastus2Degraded
- Jun 18, 2026Some initial queries to infrequently read namespaces incorrectly returning empty resultsus-west-2, eu-west-1, us-central1, europe-west4Minor
- Jun 6, 2026[Serverless][AWS][us-west-2] 5xx errors for some requests on some indexesus-west-2Degraded
- Jun 6, 2026[Serverless][AWS][us-west-2] Read path operations for some indexes may experience elevated latency and timeoutsus-west-2Minor
- Jun 6, 2026[AWS][us-east-1] 5xx errors for some requests on some indexesus-east-1Minor
SLA changes
- Feb28Pinecone Database (pod-based and serverless)Support Policy: the top tier was renamed from 'Enterprise' to 'Premium'. The policy says 'No other changes were made' (support tier naming only, not uptime).Source
About Pinecone
Support Policy last updated February 28, 2025. Business Hours are 8:00 a.m.-8:00 p.m. US Eastern on Business Days. Premium support requires a Premium-eligible Advance Commitment. Add-on prices for Developer and Pro support are not published on the pages fetched.
The vector database, Pinecone Assistant and hosted inference. Source
Highest commitment: Pinecone Database (pod-based and serverless), 99.95% (Enterprise Advance Commitment).
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