Pinecone Database (pod-based and serverless) SLAPinecone · Databases · Pinecone · Databases
Promise vs reality
Downtime used against the allowance
30 min of major incidents4.4 h allowed in 365 days
1 major and 29 minor incidents; worst region eastus2. 16 h degraded (not counted).
Major incident minutes per month
Allowed per month: 22 min
- Promised
- 99.95%
- Observed, 365d
- 99.994%
- Major incident time
- 30 min
- Credit on first breach
- 10%
Commitments and credits
- Enterprise Advance CommitmentDatabase Services under an Enterprise plan with a 12+ month prepaid Advance Commitment; pod-based indexes must keep at least two replicas all month99.95%
Monthly uptime below, credit of the bill
- Below 99.95%10%
- Below 99%25%
- Below 95%50%
Terms
- Measured
- Monthly Uptime Percentage per index; a full minute is Downtime if continuous connection attempts fail (per minute-by-minute logs)
- Credit cap
- 50% of Database Monthly Fees (lowest band)
- Claim window
- Support Ticket within 60 minutes of the start of Downtime; credit request by the end of the following calendar month
- How to claim
- Separate Support Ticket with subject 'Request for SLA Credit' plus logs, affected users, dates/duration and remediation attempts
Not covered
- Customer breach of an Order or the Agreement
- Configuration or use not per Documentation
- Customer Systems or Connections failures
- Cloud Provider failures
- Force Majeure Events
- Noticed maintenance (via console or status page)
Pinecone will use commercially reasonable efforts to make Database Services available at least 99.95% of the time during each calendar month
The pricing page lists '99.95% Uptime SLA' only on the Enterprise plan ($500/month minimum usage). Preview Offerings are excluded. The status page's uptime figure is informational only and 'does not equate to the Monthly Uptime Percentage'.
Evidence: incidents, last 365 days
- Sep 22, 2026[Serverless][AWS][eu-west-1] 5xx on read requestseu-west-1Degraded
- Sep 17, 2026[Serverless][AWS][us-west-2] 5xx errors on the readpathus-west-2Degraded
- Sep 1, 20265xx errors on some control plane operationsConsole, Index Management, AssistantDegraded
- Aug 25, 2026[SERVERLESS][GCP][us-central1] 5xx errors on some read and write requestsus-central1Degraded
- Jul 21, 2026[SERVERLESS][Azure][eastus2] 5xx errors for some namespacesAzure eastus2Outage
- Jul 20, 2026[SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexesus-east-1Minor
- Jul 12, 2026[Serverless][AWS][us-east-1] Increase in freshness lag for some namespacesus-east-1Minor
- Jul 9, 2026[Serverless][Azure][eastus2] 5xx errors on some requests for some indexesAzure eastus2Degraded
- Jun 18, 2026Some initial queries to infrequently read namespaces incorrectly returning empty resultsus-west-2, eu-west-1, us-central1, europe-west4Minor
- Jun 6, 2026[Serverless][AWS][us-west-2] 5xx errors for some requests on some indexesus-west-2Degraded
- Jun 6, 2026[Serverless][AWS][us-west-2] Read path operations for some indexes may experience elevated latency and timeoutsus-west-2Minor
- Jun 6, 2026[AWS][us-east-1] 5xx errors for some requests on some indexesus-east-1Minor
- May 25, 2026[Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.us-west-2Degraded
- May 13, 2026[AWS][us-east-1] 5xx errors on read and write operations for some indexesus-east-1Degraded
- May 6, 2026[AWS][us-east-1] 5xx errors for some requests on some indexesus-east-1Degraded
- May 6, 2026Pinecone Console loading slowly for some usersConsoleMinor
- Mar 13, 2026[GCP][europe-west4] Errors for upsert operations on some indexeseurope-west4Degraded
- Mar 5, 2026[AWS][us-east-1] Prometheus metrics are unavailable through the Pinecone console or the metric proxyus-east-1Minor
- Mar 4, 2026[Serverless][GCP][us-central1] 5xx errors on some read operations for some indexesus-central1Degraded
- Feb 23, 2026[GCP][us-central1][europe-west4] Errors on some read operationsus-central1, europe-west4Degraded
- Feb 5, 2026[Serverless][AWS][us-east-1] Increase in freshness lag for some namespacesus-east-1Minor
- Jan 15, 2026[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexesus-east-1Degraded
- Jan 2, 2026Intermittent unavailability across all environments for some indexesus-west1, us-west-2, us-east1, us-east-1, us-central1, eu-west-1Degraded
- Dec 31, 2025[Serverless][AWS][us-west-2] 5xx errors on some read path operationsus-west-2Degraded
- Dec 15, 2025[Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexeseurope-west4Degraded
SLA changes
- Feb28Pinecone Database (pod-based and serverless)Support Policy: the top tier was renamed from 'Enterprise' to 'Premium'. The policy says 'No other changes were made' (support tier naming only, not uptime).Source
Other databases SLAs
ServiceDowntime vs allowed
Amazon DynamoDBAWS99.999% / 99.178%
Azure SQL DatabaseMicrosoft Azure99.995% / n/a
Lakebase PostgresDatabricks99.99% / n/a
Cloud SQLGoogle Cloud99.99% / 99.927%
Managed DatabasesDigitalOcean99.95% / 100%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic99.95% / 99.146%
Pinecone Database (pod-based and serverless)Pinecone99.95% / 99.994%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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