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Nines.

Snowflake SLAData vendor · Uptime guarantee, credits and support

DataChecked 15h ago
Official SLAStatus pageCompare

Promise vs reality

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Status history since Sep 22, 2025

All incidents, weighted: 99.99% · Downtime
Services with an SLA
2/2
Highest SLA
99.99%
Lowest observed, 365d
98.557%
Fastest support
15 min

Services and tiers

Support response times

Plans

Fastest first response by plan

  • Snowflake Support (formerly Premier Support)1 h
  • Priority Support15 min
  • Snowflake Support (formerly Premier Support)
    • Severity 1 (Critical)One (1) hour
    • Severity 2 (High)Two (2) Business Hours
    • Severity 3 (Medium)One (1) Business Day
    • Severity 4 (Low)Two (2) Business Days
  • Priority Support
    • Severity 1 (Critical)Fifteen (15) Minutes
    • Severity 2 (High)Two (2) Hours
    • Severity 3 (Medium)Four (4) Business Hours
    • Severity 4 (Low)One (1) Business Day

Latest incidents

Status page

SLA changes

  • Feb24Snowflake Postgres (HA instances)Appendix A added a Snowflake Postgres HA Feature Level of 99.95% with 3x/7x/total HA-instance credits; not present in the January 9, 2026 version.Source
  • Mar10Snowflake Service (Data Cloud)Base support tier renamed from 'Premier Support' to 'Snowflake Support'; response times unchanged (Sev1 1 hour / Priority 15 minutes).Source
  • Jun1Snowflake Service (Data Cloud)Single 99.9% Service Level (1% error threshold) replaced by dual definition adding 99.99% at a 10% Error Rate Threshold. Dec 10, 2021 version: 'The Monthly Availability Percentage for the Snowflake Service is ninety-nine and nine-tenths percent (99.9%)'; June 1, 2022 version: 'Monthly Availability Percentage of 99.99% when measured with a 10% Error Rate Threshold'. Credit multiples (1x/3x/7x) unchanged.Source

About Snowflake

Changes were verified against Snowflake's own dated 'Previous Versions' archive linked from the SLA page (8 prior versions back to May 1, 2021), which is authoritative, rather than the Wayback Machine. Response targets for Snowflake Support Sev 2-4 and Priority Sev 3-4 run on regional business hours (6AM-6PM local, Mon-Fri); Sev 1 (and Sev 2 for Priority) is 24x7x365. Support prices are not published.

Snowflake Inc. is an American cloud-based artificial intelligence (AI) data platform company founded in San Mateo, California, and headquartered in Menlo Park. It operates a platform that supports data analysis and simultaneous access to data sets with minimal latency. Source

Highest commitment: Snowflake Service (Data Cloud), 99.99% (Service Level at 10% Error Rate Threshold).

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