Snowflake Service (Data Cloud) SLASnowflake · Data platforms · Snowflake · Data platforms

Data platformsSLA of Feb 24, 2026Checked 17h ago

Official SLA Status page All Snowflake SLAs

Promise vs reality

Downtime used against the allowance

5.3 d of major incidents, 144.3x the allowance53 min allowed in 365 days

30 major and 33 minor incidents; worst region Azure - East US 2 (Virginia). 29 h degraded (not counted).

Major incident minutes per month

Allowed per month: 4.4 min

All incidents, weighted: 99.99% · Downtime

Promised: 99.99%
Observed, 365d: 98.557%
Major incident time: 5.3 d
Credit on first breach: n/a

Commitments and credits

Service Level at 10% Error Rate ThresholdAll customers of the Service (excluding Features); same SLA regardless of edition99.99%
Monthly uptime below, credit of the bill
No credit schedule published for this tier.
Service Level at 1% Error Rate ThresholdAll customers of the Service (excluding Features); same SLA regardless of edition99.9%
Monthly uptime below, credit of the bill
No credit schedule published for this tier.

Terms

Measured: Monthly Availability Percentage per Cloud Provider Region; a minute is Unavailable when the Error Rate across all Accounts in the region exceeds the Error Rate Threshold (10% or 1%). Two Service Level definitions apply; customer picks the combination giving the larger credit.
Claim window: Within twenty-one (21) days of the calendar month in which the Service Level Failure occurred
How to claim: Customer requests Service Level Credits (support case); credited against usage in the affected Cloud Provider Region the following month

Not covered

Customer not processing data per Documentation and Snowflake recommendations
Equipment/software not provided by Snowflake (External Offerings) and third-party acts (cloud providers are NOT excluded)
Force majeure
Evaluation, free trial, proof-of-concept or Preview-Terms features
Customer violation of the Agreement or suspension/termination
Snowpark Container Services scheduled maintenance and critical upgrades

Under 99.99% but greater than or equal to 99.0%* | 10% | 1 x Average Daily Snowflake Credits

Snowflake, Last Updated: February 24, 2026. Read the SLA

Credits are not a % of the bill: they are multiples of 'Average Daily Snowflake Credits' (1x, 3x, 7x), so the schema's numeric credit field is null. Schedule: <99.99%/10% threshold down to 99.0% = 1x; <99.9%/1% threshold down to 99.0% = 1x; <99.0% to 95.0% = 3x; <95.0% = 7x. Credits cannot be converted to money. The page makes no distinction by edition (Standard/Enterprise/Business Critical); no edition-specific SLA was found. Uptime counts both Unavailable Minutes (error-rate based) and Downtime (UI inaccessible due to server-side errors).

Evidence: incidents, last 365 days

SLA changes

Mar10Snowflake Service (Data Cloud)Base support tier renamed from 'Premier Support' to 'Snowflake Support'; response times unchanged (Sev1 1 hour / Priority 15 minutes).Source
Jun1Snowflake Service (Data Cloud)Single 99.9% Service Level (1% error threshold) replaced by dual definition adding 99.99% at a 10% Error Rate Threshold. Dec 10, 2021 version: 'The Monthly Availability Percentage for the Snowflake Service is ninety-nine and nine-tenths percent (99.9%)'; June 1, 2022 version: 'Monthly Availability Percentage of 99.99% when measured with a 10% Error Rate Threshold'. Credit multiples (1x/3x/7x) unchanged.Source

Other data platforms SLAs

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

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