Stripe SLAPayments vendor · Uptime guarantee, credits and support
Promise vs reality
No public status history.
All incidents, weighted: 100% · Downtime- Services with an SLA
- 0/1
- Highest SLA
- None
- Lowest observed, 365d
- n/a
- Fastest support
- 15 min
Services and tiers
- Stripe API and payments servicesPlatforms · measured other
No public uptime SLA was found. stripe.com/legal has no SLA document, and the Stripe Services Agreement General Terms have no uptime percentage or service credits ('Stripe is not obligated to provide support to Customers'). The support-plans page cites '99.999%+ historical uptime', which is a historical figure, not a commitment. Any uptime SLA would be in negotiated enterprise contracts.
Support response times
PlansFastest first response by plan
- Standard (all customers)Includedn/a
- Growth15 min
- Premium15 min
- Enterprise15 min
- Standard (all customers)No published response targets.
- Growth
- Critical issue escalation15-minute response SLA
- Premium
- Critical issue escalation15-minute response SLA
- Enterprise
- Critical issue escalation15-minute response SLA
Latest incidents
Status pageSLA changes
About Stripe
All customers get 24x7 phone, email and chat help with no published response targets. Paid plan prices are not published. The only published response commitment is the 15-minute critical-issue SLA on the Growth, Premium and Enterprise plans.
Stripe, LLC is an Irish-American multinational financial services and software as a service (SaaS) company dual-headquartered in South San Francisco, California, United States, and Dublin, Ireland. Source
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.