Supabase SLAData vendor · Uptime guarantee, credits and support
DataChecked 15h ago
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history since Sep 22, 2025
All incidents, weighted: 99.603% · Downtime- Services with an SLA
- 1/1
- Highest SLA
- 99.9%
- Lowest observed, 365d
- 99.378%
- Fastest support
- 1 h
Services and tiers
- Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)Databases · measured monthly
- EnterpriseEnterprise customers named in an Order Form; GA products only (Beta/Alpha excluded)99.9%credit 10% to 30%
Support response times
PlansFastest first response by plan
- Team1 d
- Enterprise Standard1 h
- Priority Plus1 h
- Team
- 1. Urgent24 hours, 24/7 x 365
- 2. High1 business day, Mon-Fri
- 3. Normal1 business day, Mon-Fri
- 4. Low2 business days, Mon-Fri
- Enterprise Standard
- 1. Urgent1 hour, 24/7 x 365
- 2. High2 business hours, Mon-Fri
- 3. Normal1 business day, Mon-Fri
- 4. Low2 business days, Mon-Fri
- Priority Plus
- 1. Urgent1 hour, 24/7 x 365
- 2. High2 hours, 24/7 x 365
- 3. Normal12 hours, 24/7 x 365
- 4. Low24 hours, 24/7 x 365
Latest incidents
Status page- Sep 23, 2026Storage search failing for restored projectsStorageMinor
- Sep 23, 2026Increased error rate in project creation and project restoreap-northeast-1, ap-northeast-2, ap-south-1, ap-southeast-1, ap-southeast-2, ca-central-1Degraded
- Sep 22, 2026Supavisor connection disruptions in EU West 1 (Ireland)Connection PoolerMinor
- Sep 22, 2026Project creations are degraded in multiple regionsMinor
- Sep 19, 2026Project Lifecycle Activity DegradationDatabase, Management APIDegraded
- Sep 16, 2026Query slowness for projects running Postgres version 14 in us-east-1 and ap-northeast-2Minor
- Sep 16, 2026Edge Function LatencyMinor
- Sep 16, 2026Auth Service OutageAuthMinor
- Sep 10, 2026Unresponsive ProjectsDatabaseDegraded
- Sep 9, 2026Brief connection disruptions in us-east-1 (N. Virginia)Minor
- Sep 4, 2026Project Lifecycle Actions Showing increased error rates across all regionsManagement APIOutage
- Sep 1, 2026User unable to log in to Supabase DashboardDashboardDegraded
SLA changes
- Jun22Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)20% cap on total credits (trailing 12 months of fees) and per-product scope/exclusions added. Not present in the 2025-06-15 snapshot, present on 2025-06-22. The 99.9% commitment and 10/15/20/30% schedule are unchanged since the earliest snapshot (2022-12-13).Source
- Jun13Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)Support table changed. The Dec 2022 snapshot had Standard / Priority / Priority Plus with Urgent at '1 business hour' for all three. By the June 2024 snapshot it was Team / Enterprise Standard / Priority Plus, with Team Urgent at 24 hours. Exact change date is between snapshots.Source
About Supabase
Business hours are 6am to 6pm local time. Section 6 is referenced but not shown on the page (the numbering goes 5 to 7). Support prices are not on the SLA page.
The Postgres development platform: database, auth, storage, edge functions and vectors. Source
Highest commitment: Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging), 99.9% (Enterprise).
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