Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging) SLASupabase · Databases · Supabase · Databases

• EnterpriseEnterprise customers named in an Order Form; GA products only (Beta/Alpha excluded)99.9%

  Monthly uptime below, credit of the bill

  1. Below 99.9%10%
  2. Below 99%15%
  3. Below 98%20%
  4. Below 96%30%

Measured

Actual Availability per calendar month, as measured by Supabase. Scope varies by product: Project (Postgres, Auth, Data APIs), Regional (>1% of a region's projects affected), Global (>1% of projects worldwide).

Credit cap

Total credits capped at twenty percent (20%) of fees paid for the affected services under the Order Form in the preceding 12 months

Claim window

Within thirty (30) days of the end of the month in which the Uptime Commitment was missed

How to claim

Email support@supabase.io with organization, services, regions, projects, 5-minute-interval downtime times and supporting logs

No uptime SLA for Free, Pro or Team plans; the uptime SLA is Enterprise-only. The page prints no version date.

• Sep 23, 2026Storage search failing for restored projectsStorageMinorOpen
• Sep 23, 2026Increased error rate in project creation and project restoreap-northeast-1, ap-northeast-2, ap-south-1, ap-southeast-1, ap-southeast-2, ca-central-1Degraded88 min
• Sep 22, 2026Supavisor connection disruptions in EU West 1 (Ireland)Connection PoolerMinor91 min
• Sep 22, 2026Project creations are degraded in multiple regionsMinor31 min
• Sep 19, 2026Project Lifecycle Activity DegradationDatabase, Management APIDegraded2 h
• Sep 16, 2026Query slowness for projects running Postgres version 14 in us-east-1 and ap-northeast-2Minor2.7 h
• Sep 16, 2026Edge Function LatencyMinor3 h
• Sep 16, 2026Auth Service OutageAuthMinor2.3 h
• Sep 10, 2026Unresponsive ProjectsDatabaseDegraded28 h
• Sep 9, 2026Brief connection disruptions in us-east-1 (N. Virginia)Minor0 min
• Sep 4, 2026Project Lifecycle Actions Showing increased error rates across all regionsManagement APIOutage8.1 h
• Sep 1, 2026User unable to log in to Supabase DashboardDashboardDegraded1.8 h
• Aug 31, 2026Project Creation FailuresDatabaseDegraded2.6 h
• Aug 28, 2026Projects failing to load Supautils in multiple regionsDegraded0 min
• Aug 27, 2026Increased response times for requestsDegraded3 d
• Aug 26, 2026pgBouncer issues on some older projectsConnection Pooler, StorageMinor23 h
• Aug 24, 2026Issues affecting automatic disk resizingap-northeast-1, ap-northeast-2, ap-south-1, ap-southeast-1, ap-southeast-2, ca-central-1Degraded2 h
• Aug 24, 2026Error spikes in one of the ap-northeast-2 Supavisor clustersMinor3.8 h
• Aug 19, 2026Sign-in failures for `signInWithIdToken` (OIDC) logins on free-tier projectsMinor3.1 h
• Aug 17, 2026Project creation failing in selected regionsMinor9 min
• Aug 14, 2026Project access, updating and creation impacted in us-east-2us-east-2Outage74 min
• Aug 14, 2026401 errors due to JWT rejectionsAPI GatewayMinorOpen
• Aug 3, 2026Project Upgrade DelaysDatabaseMinor2.1 d
• Jul 31, 2026Management API Performance DegradationManagement APIMinor3 d
• Jul 31, 2026DNS creation delaysAPI Gateway, DatabaseMinor58 min

• Jun22Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)20% cap on total credits (trailing 12 months of fees) and per-product scope/exclusions added. Not present in the 2025-06-15 snapshot, present on 2025-06-22. The 99.9% commitment and 10/15/20/30% schedule are unchanged since the earliest snapshot (2022-12-13).Source
• Jun13Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)Support table changed. The Dec 2022 snapshot had Standard / Priority / Priority Plus with Urgent at '1 business hour' for all three. By the June 2024 snapshot it was Team / Enterprise Standard / Priority Plus, with Team Urgent at 24 hours. Exact change date is between snapshots.Source