Vercel SLAEdge and hosting vendor · Uptime guarantee, credits and support
Promise vs reality
Status history since Sep 22, 2025
All incidents, weighted: 99.948% · Downtime- Services with an SLA
- 1/1
- Highest SLA
- 99.99%
- Lowest observed, 365d
- 100%
- Fastest support
- 2 h
Services and tiers
- Vercel platform (content serving)Platforms · measured monthly · SLA of Jul 18, 2024
- EnterprisePlatform components that serve customer content to websites/applications (not the API or CLI)99.99%credit 10% to 50%
Support response times
PlansFastest first response by plan
- Enterprise - Premium support2 h
- Enterprise - Standard support4 h
- Pron/a
- HobbyFreen/a
- Enterprise - Premium support
- Severity 1< 2 hours (24/7)
- Severity 2< 4 business hours
- Severity 3< 6 business hours
- Severity 4< 8 business hours
- Enterprise - Standard support
- Severity 1< 4 business hours
- Severity 2< 8 business hours
- Severity 3< 16 business hours
- Severity 4< 16 business hours
- ProNo published response targets.
- HobbyNo published response targets.
Latest incidents
Status page- Sep 18, 2026Deployment stuck in initializing stateBuildsMinor
- Sep 18, 2026Elevated Errors Triggering DeploymentsBuildsDegraded
- Sep 16, 2026Missing Web Analytics and Speed Insights dataMinor
- Sep 10, 2026Elevated error rate on Connect and PassportDegraded
- Sep 4, 2026Elevated latency in VCR, Blob, and Sandbox APIBlob, SandboxMinor
- Sep 1, 2026Increased deployment failuresBuildsDegraded
- Aug 26, 2026Failures logging in with Vercel CLIDashboardDegraded
- Aug 25, 2026Elevated build initialization timesBuildsMinor
- Aug 20, 2026New container functions are failingFunctionsDegraded
- Aug 20, 2026Logs unavailable to query in DashboardLogsDegraded
- Aug 17, 2026Partial disruption of Observability, Analytics, Firewall, Usage, and Login in DashboardDashboard, Observability, Speed Insights, Web Analytics, FirewallMinor
- Aug 6, 2026Delays delivering log drainsDrainsMinor
SLA changes
- Jul18Vercel platform (content serving)June 6, 2022 version (snapshot 2024-06-14) excluded Scheduled Downtime and printed the first credit band as '99% to 99.98%'; the July 18, 2024 version drops the Scheduled Downtime exclusion, scopes the SLA to content-serving components only (not API/CLI) and prints the first band as '99.1% to 99.98%'.Source
- Jun6Vercel platform (content serving)Enterprise availability commitment lowered from 100% (version 'Last update: April 21st, 2020', still live in the 2021-08-14 snapshot) to 99.99% ('Last updated: June 6, 2022'); the 2022 version also added a credit table (99% to 99.98% = 10%, 95% to 99% = 25%, below 95% = 50%). The 2020 text references credits 'as set forth below' but no table appears in the snapshot.Source
About Vercel
Support Terms (Last Updated June 12, 2026): 'We only commit to respond to Customers with an Enterprise subscription'. Business hours are 8:00am to 6:00pm Mon-Fri for UTC+0 through UTC-8, so minutes values for business-hour targets are nominal hours x 60, not wall-clock. Pro gets ticket support without committed times; Hobby gets tickets for billing/login only. Customers who bought support before April 10, 2026 are on an older terms version.
Vercel Inc. is an American cloud application company. The company created and maintains the Next.js web development framework. Source
Highest commitment: Vercel platform (content serving), 99.99% (Enterprise).
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