Vercel platform (content serving) SLAVercel · Platforms · Vercel · Platforms

• EnterprisePlatform components that serve customer content to websites/applications (not the API or CLI)99.99%

  Monthly uptime below, credit of the bill

  1. Below 99.99%10%
  2. Below 99.1%25%
  3. Below 95%50%

Measured

Uptime Percentage = Uptime / (Total minutes in month - Excused Downtime) x 100; tracked from daily system logs

Credit cap

Credits for all Unscheduled Downtime in a billing month will not exceed 50% of the amount due for the Services for that month

Claim window

Notify Vercel in writing within thirty (30) days from the time you become eligible, with log files showing the downtime

How to claim

Written notice to Vercel with log files showing Unscheduled Downtime and date/time; credits applied to future use within 60 days

Enterprise plan only (page title 'Enterprise Service Level Agreement'; pricing page lists '99.99% SLA' under Enterprise). Credit bands are printed as '99.1% to 99.98%' = 10%, '95% to 99%' = 25%, '< 95%' = 50%; the gap between 99.0 and 99.1 is in the source. Hobby and Pro have no published uptime SLA.

• Aug 20, 2026New container functions are failingFunctionsDegraded47 min
• Jul 17, 2026Increased invocation failures for Hobby Team functionsFunctionsMinor67 min
• Jul 2, 2026Degraded performance on CDN, Dashboard, Functions in Washington, Cleveland (iad1, cle1)Dashboard, CLE1 - Cleveland, East US, IAD1 - Washington DC, USA, FunctionsMinor15 min
• Jun 8, 2026Elevated Functions Invocation Errors in DUB1 (Dublin, Ireland) RegionFunctionsMinor62 min
• May 28, 2026Elevated Function Invocation Errors in Stockholm region (ARN1)Functions, Routing MiddlewareMinor60 min
• May 8, 2026Elevated errors across multiple services in IAD1 (Washington, D.C., USA)Functions, Queues, Routing Middleware, WorkflowMinor5.3 h
• Apr 2, 2026Elevated errors (SIGSEGV) for Vercel Functions running Node.js 20 in cle1 and dub1 regionsFunctionsMinor4.7 h
• Mar 2, 2026Elevated deployment and function invocations failuresBuilds, Functions, Routing MiddlewareMinor9.2 h

• Jul18Vercel platform (content serving)June 6, 2022 version (snapshot 2024-06-14) excluded Scheduled Downtime and printed the first credit band as '99% to 99.98%'; the July 18, 2024 version drops the Scheduled Downtime exclusion, scopes the SLA to content-serving components only (not API/CLI) and prints the first band as '99.1% to 99.98%'.Source
• Jun6Vercel platform (content serving)Enterprise availability commitment lowered from 100% (version 'Last update: April 21st, 2020', still live in the 2021-08-14 snapshot) to 99.99% ('Last updated: June 6, 2022'); the 2022 version also added a credit table (99% to 99.98% = 10%, 95% to 99% = 25%, below 95% = 50%). The 2020 text references credits 'as set forth below' but no table appears in the snapshot.Source