Atlassian SLADeveloper tools vendor · Uptime guarantee, credits and support
Developer toolsChecked 15h ago
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history since Sep 22, 2025
All incidents, weighted: 100% · Downtime- Services with an SLA
- 7/7
- Highest SLA
- 99.95%
- Lowest observed, 365d
- 99.403%
- Fastest support
- 30 min
Services and tiers
- Bitbucket Cloud (Cloud)Developer tools · measured monthly · SLA of Apr 30, 2026
- PremiumPremium plan Cloud Products99.9%credit 10% to 50%
- Compass (Cloud)Developer tools · measured monthly · SLA of Apr 30, 2026
- PremiumPremium plan Cloud Products99.9%credit 10% to 50%
- Confluence (Cloud)Developer tools · measured monthly · SLA of Apr 30, 2026
- PremiumPremium plan Cloud Products99.9%credit 10% to 50%
- EnterpriseEnterprise plan Cloud Products99.95%credit 5% to 50%
- Jira (Cloud)Developer tools · measured monthly · SLA of Apr 30, 2026
- PremiumPremium plan Cloud Products99.9%credit 10% to 50%
- EnterpriseEnterprise plan Cloud Products99.95%credit 5% to 50%
- Jira Product Discovery (Cloud)Developer tools · measured monthly · SLA of Apr 30, 2026
- PremiumPremium plan Cloud Products99.9%credit 10% to 50%
- EnterpriseEnterprise plan Cloud Products99.95%credit 5% to 50%
- Jira Service Management (Cloud)Developer tools · measured monthly · SLA of Apr 30, 2026
- PremiumPremium plan Cloud Products99.9%credit 10% to 50%
- EnterpriseEnterprise plan Cloud Products99.95%credit 5% to 50%
- Loom (Cloud)Platforms · measured monthly · SLA of Apr 30, 2026
- PremiumPremium plan Cloud Products99.9%credit 10% to 50%
- EnterpriseEnterprise plan Cloud Products99.95%credit 5% to 50%
Support response times
PlansFastest first response by plan
- StandardBundled with paid Standard license2 h
- PremiumBundled with paid Premium license1 h
- EnterpriseBundled with paid Enterprise license30 min
- FreeFreen/a
- Standard
- L1 Application Down2 business hours
- L2 Serious Degradation6 business hours
- L3 Moderate Impact1 business day
- L4 Low Impact / Inquiry2 business days
- Premium
- L1 Application Down1 hour
- L2 Serious Degradation2 business hours
- L3 Moderate Impact1 business day
- L4 Low Impact / Inquiry2 business days
- Enterprise
- L1 Application Down30 minutes
- L2 Serious Degradation2 hours
- L3 Moderate Impact8 hours
- L4 Low Impact / Inquiry24 hours
- FreeNo published response targets.
Latest incidents
Status page- Sep 11, 2026Degraded performance affecting Jira Software and Jira Service ManagementViewing contentMinor
- Sep 3, 2026Disrupted JIRA availability in US EastViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutage
- Sep 1, 2026Degraded performance of JIRAViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor
- Sep 1, 2026Jira - Work Item transition failuresViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor
- Aug 31, 2026Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work itemsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegraded
- Aug 27, 2026Issues accessing multiple Atlassian products in some regionsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutage
- Aug 25, 2026Notifications are delayedViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegraded
- Aug 24, 2026Degraded performance of NotificationsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor
- Aug 7, 2026Performance and access related issues with JiraViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutage
- Aug 7, 2026Degraded performance of JIRAViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor
- Jul 20, 2026Degraded performance of Jira Automation rulesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor
- Jul 20, 2026Degraded performance of Jira Automation rulesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor
SLA changes
No changes recorded yet. Pages are checked weekly.
About Atlassian
One SLA (Effective starting: April 30, 2026) covers the eligible cloud products. Premium plan 99.9%, Enterprise plan 99.95% monthly. Downtime Minute = error rate > 5% in a minute on Covered Experiences (browser only, except Bitbucket Git and JSM Receive Alert). Opsgenie and Jira Align Cloud have separate SLAs (not captured). Standard and Free cloud plans have no uptime SLA. Support: 'Atlassian will use commercially reasonable efforts to meet the target initial response time'. Enterprise L1 24/7, L2 24/5. Business-hour minutes are nominal. No Wayback check was requested.
Atlassian is a multinational proprietary software company headquartered in Sydney, Australia, that specialises in collaboration tools designed primarily for software development and project management. Source
Highest commitment: Confluence (Cloud), 99.95% (Enterprise).
Compare Atlassian with
Atlassian vs GitHubSummaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.