Jira (Cloud) SLAAtlassian · Developer tools · Atlassian · Developer tools

• PremiumPremium plan Cloud Products99.9%

  Monthly uptime below, credit of the bill

  1. Below 99.9%10%
  2. Below 99%25%
  3. Below 95%50%
• EnterpriseEnterprise plan Cloud Products99.95%

  Monthly uptime below, credit of the bill

  1. Below 99.95%5%
  2. Below 99.9%10%
  3. Below 99%25%
  4. Below 95%50%

Measured

100% minus percentage of Downtime Minutes (error rate > 5% on Covered Experiences in a 1-minute period), per product, UTC calendar month

Credit cap

Aggregate credit on an invoice will not exceed 100% of the amount invoiced for the affected Cloud Product

Claim window

Within fifteen (15) days after the end of the calendar month

How to claim

Submit a ticket at https://support.atlassian.com

Credit is a percentage of monthly fees attributable to the product.

• Sep 11, 2026Degraded performance affecting Jira Software and Jira Service ManagementViewing contentMinor51 min
• Sep 3, 2026Disrupted JIRA availability in US EastViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutage65 min
• Sep 1, 2026Degraded performance of JIRAViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor4.4 h
• Sep 1, 2026Jira - Work Item transition failuresViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor2.5 h
• Aug 31, 2026Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work itemsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegraded11 h
• Aug 27, 2026Issues accessing multiple Atlassian products in some regionsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutage54 min
• Aug 25, 2026Notifications are delayedViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegraded5.8 h
• Aug 24, 2026Degraded performance of NotificationsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor3.9 h
• Aug 7, 2026Performance and access related issues with JiraViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutage81 min
• Aug 7, 2026Degraded performance of JIRAViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor22 min
• Jul 20, 2026Degraded performance of Jira Automation rulesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor29 h
• Jul 20, 2026Degraded performance of Jira Automation rulesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor80 min
• Jul 6, 2026Degraded performance of JIRA AutomationViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor2.7 h
• Jul 6, 2026Reliability issues with Jira and ConfluenceViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutage3.7 h
• Jun 19, 2026Jira : Incoming emails partial outageViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegraded3 d
• Jun 10, 2026Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace AppsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor96 min
• Jun 9, 2026Some users experiencing issues viewing boards and work itemsViewing contentDegraded13 h
• Jun 8, 2026Users experiencing issues loading work items in Jira and JSMViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor63 min
• Jun 6, 2026Users experiencing issues loading work items in Atlassian productsViewing content, Create and editDegraded51 min
• Jun 2, 2026Degraded performance of Jira and JSM automations in US EastViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor79 min
• Jun 1, 2026For Jira-software viewIssues and viewBoard are degradedViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegraded5.7 h
• May 20, 2026Forge custom fields are not getting createdViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor5 h
• May 14, 2026Users experiencing issues accessing multiple Atlassian productsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutage7 min
• May 13, 2026Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some usersViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegraded8.4 h
• May 8, 2026Multiple Atlassian services are experiencing issuesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinor18 h