Bitbucket Cloud (Cloud) SLAAtlassian · Developer tools · Atlassian · Developer tools
Promise vs reality
Not enough status history yet. How this is measured
All incidents, weighted: 100% · Downtime- Promised
- 99.9%
- Observed, 365d
- n/a
- Major incident time
- n/a
- Credit on first breach
- 10%
Commitments and credits
- PremiumPremium plan Cloud Products99.9%
Monthly uptime below, credit of the bill
- Below 99.9%10%
- Below 99%25%
- Below 95%50%
Terms
- Measured
- 100% minus percentage of Downtime Minutes (error rate > 5% on Covered Experiences in a 1-minute period), per product, UTC calendar month
- Credit cap
- Aggregate credit on an invoice will not exceed 100% of the amount invoiced for the affected Cloud Product
- Claim window
- Within fifteen (15) days after the end of the calendar month
- How to claim
- Submit a ticket at https://support.atlassian.com
Not covered
- Unauthorized use of the Cloud Products
- Force majeure or factors outside Atlassian's control, incl. internet access
- Customer equipment, software, network
- Customer Data or Materials, Third-Party Products
- Scheduled or emergency maintenance per the Maintenance Policy
- Sandbox, Free or Beta products
Cloud Plan Service Level Commitment Premium 99.9% Enterprise 99.95%
Bitbucket covers Premium only; Pipelines covered for cloud-hosted builds only. Credit is a percentage of monthly fees attributable to the product.
Evidence: incidents, last 365 days
No incidents on file for this service.
Other developer tools SLAs
ServiceDowntime vs allowed
Confluence (Cloud)Atlassian99.95% / n/a
Container RegistryDigitalOcean99.95% / 100%
GitHub ActionsGitHub99.9% / 99.117%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.