Does Databricks have an SLA?

Yes. Databricks publishes SLAs for 1 of the 2 services on file here, up to 99.99% for Lakebase Postgres.

Databricks SLAData vendor · Uptime guarantee, credits and support

Q: What is Databricks's uptime guarantee?

Lakebase Postgres: 99.99% (High Availability endpoint)

DataChecked 15h ago

Official SLA Status page Compare

Promise vs reality

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

The Databricks status page has no public incident history feed.

All incidents, weighted: 100% · Downtime

Services with an SLA: 1/2
Highest SLA: 99.99%
Lowest observed, 365d: n/a
Fastest support: 15 min

Services and tiers

Databricks Data + AI PlatformData platforms · measured other
Databricks' 'Service Level Agreements' index (databricks.com/legal/sla) lists only the Lakebase SLA. No general 'Databricks Platform SLA' is published, and URLs such as /legal/platform-sla return 404. The Master Cloud Services Agreement (databricks.com/legal/mcsa) contains no uptime percentage. Any platform uptime commitment is therefore contract-only. Per-cloud differences could not be checked on Databricks' own pages (Azure Databricks is sold by Microsoft under Microsoft's SLA terms, which were not fetched here).
Lakebase PostgresDatabases · measured monthly
- High Availability endpointLakebase endpoints with high availability (secondary compute instances' connection strings excluded)99.99%credit 5% to 50%
- Single Compute endpointLakebase endpoints on a single compute instance99.9%credit 10% to 50%

Support response times

Plans

Fastest first response by plan

Businessn/a
Production1 h
Mission Critical15 min
Enhanced (legacy, existing commit customers)4 h

Business
- Standard Severity 1Within 1 business day
- Standard Severity 2Within 1 business day
- Standard Severity 3Within 1 business day
- Standard Severity 4Within 1 business day
Production
- Standard Severity 1Within 1 hour
- Standard Severity 2Within 4 hours
- Standard Severity 3Within 1 business day
- Standard Severity 4Within 1 business day
Mission Critical
- Mission Critical SeverityWithin 15 minutes
- Standard Severity 1Within 1 hour
- Standard Severity 2Within 2 hours
- Standard Severity 3Within 4 hours
Enhanced (legacy, existing commit customers)
- Standard Severity 1Within 4 hours
- Standard Severity 2Within 1 business day
- Standard Severity 3Within 1 business day
- Standard Severity 4Within 1 business day

Latest incidents

Status page

The Databricks status page has no public incident history feed.

SLA changes

Feb5Databricks Data + AI PlatformSupport offerings table updated: the Enhanced tier was dropped from the current table (Business / Production / Mission Critical remain); Enhanced details retained on a separate page for existing commit customers. Page: 'Last update to offerings table February 5, 2026, for earlier version with details on Enhanced Support for existing commit customers'.Source

About Databricks

Only Lakebase has a public uptime SLA. Support hours: Business 9 AM-6 PM business days; Production and Mission Critical Severity 1-2 24x7x365, Severity 3-4 business hours. Response tables use HTML rowspans: Business's '1 business day' spans Sev 1-4; Production's '1 business day' spans Sev 3-4 (verified from the rowspan attributes). Prices are not published. Wayback checks were not requested for this vendor.

Databricks, Inc. is an American data and artificial intelligence software company headquartered in San Francisco, California. It was founded in 2013 by the original creators of Apache Spark at the University of California, Berkeley. Source

Highest commitment: Lakebase Postgres, 99.99% (High Availability endpoint).

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