Cohere API (SaaS: Command, Embed, Rerank) SLACohere · AI models · Cohere · AI models
Promise vs reality
No public SLA, so there is no promise to test. How this is measured
All incidents, weighted: 99.986% · Downtime- Promised
- None
- Observed, 365d
- 100%
- Major incident time
- 0 min
- Credit on first breach
- n/a
Commitments and credits
SaaS Agreement (Last updated April 8, 2025) has no uptime or service-credit schedule. Support clause: 'Customer will generally have access to Cohere's technical support services ... via email at support@cohere.com' and 'Any additional support related terms and conditions may be set out in an Order Form'. Terms of Use (Last updated September 7, 2022) likewise disclaim: provided 'AS IS' and 'AS AVAILABLE'. Pricing page offers only 'custom enterprise pricing' with no SLA text.
Terms
- Measured
- No uptime commitment published.
Not covered
- Services provided 'AS IS' and 'AS AVAILABLE' except as specifically provided
- Beta Services may be modified or terminated at any time
- Custom Models may be suspended after 24 consecutive hours unused
- Any additional support/SLA terms only in an Order Form
Evidence: incidents, last 365 days
No incidents on file for this service.
Other ai models SLAs
ServiceDowntime vs allowed
Amazon BedrockAWS99.9% / 99.178%
Vertex AI (Gemini API on Vertex)Google Cloud99.9% / 100%
Azure OpenAI in Foundry ModelsMicrosoft Azure99.9% / n/a
Claude API Priority TierAnthropic99.5% / 98.8%
Cohere API (SaaS: Command, Embed, Rerank)Coherenone / 100%
Hugging Face Inference EndpointsHugging Facenone / n/aNo public SLA
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.