OpenAI API (Standard / pay-as-you-go processing) SLAOpenAI · AI models · OpenAI · AI models
Promise vs reality
No public SLA, so there is no promise to test. How this is measured
All incidents, weighted: 99.824% · Downtime- Promised
- None
- Observed, 365d
- 100%
- Major incident time
- 0 min
- Credit on first breach
- n/a
Commitments and credits
The OpenAI Services Agreement (fetched 2026-09-23) contains no uptime or service-credit schedule; section 12.2 says 'THE SERVICES ARE PROVIDED "AS IS."' subject to a warranty that Services conform to the Documentation. Published SLAs exist only for Scale Tier (and, per docs, Fast mode on eligible Enterprise agreements).
Terms
- Measured
- No uptime commitment published for default pay-as-you-go API traffic.
Not covered
- Services provided 'AS IS' apart from conformance-to-Documentation warranty
- Beta Services 'may not be as reliable or available as the Services'
- Any SLA only via Enterprise order forms / Scale Tier
Evidence: incidents, last 365 days
No incidents on file for this service.
Other ai models SLAs
ServiceDowntime vs allowed
Amazon BedrockAWS99.9% / 99.178%
Vertex AI (Gemini API on Vertex)Google Cloud99.9% / 100%
Claude API Priority TierAnthropic99.5% / 98.8%
Cohere API (SaaS: Command, Embed, Rerank)Coherenone / 100%
Hugging Face Inference EndpointsHugging Facenone / n/aNo public SLA
OpenAI API (Standard / pay-as-you-go processing)OpenAInone / 100%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.