Cloudflare SLAEdge and hosting vendor · Uptime guarantee, credits and support
Promise vs reality
Status history since Sep 8, 2026
All incidents, weighted: 99.984% · Downtime- Services with an SLA
- 5/5
- Highest SLA
- 100%
- Lowest observed, 365d
- 100%
- Fastest support
- 30 min
Services and tiers
- Cloudflare Business plan (CDN / application services)Edge and CDN · measured monthly
- Business planCustomers who purchased and enabled Services at the Business Level100%no credits
- Cloudflare Enterprise (CDN / application services)Edge and CDN · measured monthly · SLA of Apr 1, 2026
- Enterprise, Premium success offeringEnterprise customers on the Premium success plan (and all customers with a Service Date on or before Nov 10, 2020)100%no credits
- Enterprise, Standard success offeringEnterprise customers on the Standard success plan100%no credits
- Cloudflare QueuesMessaging · measured monthly · SLA of Apr 1, 2026
- EnterpriseEnterprise customers' use of Queues99.9%credit 10% to 50%
- Cloudflare R2Storage · measured monthly · SLA of Jul 8, 2025
- EnterpriseEnterprise customers' use of R299.9%credit 10% to 50%
- Cloudflare WorkersCompute · measured monthly · SLA of Apr 1, 2026
- EnterpriseEnterprise customers' use of Workers99.99%credit 10% to 50%
Support response times
PlansFastest first response by plan
- Enterprise Premium success1 h
- Enterprise Standard success2 h
- Enterprise with Technical Account Management (TAM) Service30 min
- Business / Pro (self-serve)n/a
- Free / Pay-as-you-goFreen/a
- Enterprise Premium success
- P1 Urgent< 1 hour
- P2 High< 2 hours
- P3 Normal< 24 hours
- P4 Low< 24 hours
- Enterprise Standard success
- P1 Urgent< 2 hours
- P2 High< 4 hours
- P3 Normal< 48 hours
- P4 Low< 48 hours
- Enterprise with Technical Account Management (TAM) Service
- P1within 30 minutes
- Business / Pro (self-serve)No published response targets.
- Free / Pay-as-you-goNo published response targets.
Latest incidents
Status page- Sep 23, 2026Network Performance Degradation — Asia-PacificNetworkMinor
- Sep 23, 2026Elevated Errors with any / all in http_response_cache_settingsRulesMinor
- Sep 23, 2026Intermittent authentication errors for API and R2R2Minor
- Sep 23, 2026Increased Errors for Durable ObjectsDurable ObjectsMinor
- Sep 23, 2026Elevated number of R2 503 errors in Australian Eastern Coast regionSydney, NSW, Australia - (SYD), R2Minor
- Sep 23, 2026Issues with 1.1.1.1 for FamiliesMinor
- Sep 22, 2026Cloudflare One Clients are incorrectly challenged on some sitesCloudflare One ClientMinor
- Sep 22, 2026Bot Management Configuration Propagation IssuesBot ManagementMinor
- Sep 22, 2026Connectivity issues in Los Angeles (LAX)Minor
- Sep 22, 2026Elevated error rates for Stream Live LL-HLSStreamMinor
- Sep 22, 2026Partial visibility of Workers and Durable Objects analytics for Fedramp High customersAnalyticsMinor
- Sep 22, 2026Network Performance Issues in San Jose (SJC-A)Minor
SLA changes
About Cloudflare
Business SLA (100%, proportional credit, 1-month cap per 12 months) checked against Wayback snapshots 2018-11-12, 2022-01-20 and 2024-01-01: uptime, credit formula and cap text identical, so no change recorded. Enterprise 2020/11/20 prior version PDF (cfl.re/ecs-2020-11-11) has the same 100% commitment, same P1-P4 response table and same 6-month cap. Support docs: live chat only for Business and Enterprise; emergency phone Enterprise only; 'Pay-as-you-go and Free customers - No SLAs are offered'. No published response-time targets for Pro or Business. SOC Service has its own notification targets (P1 < 30 mins, P2 < 2 hours, P3/P4 < 24 hours).
Cloudflare, Inc., is an American technology company headquartered in San Francisco, California, that provides a range of internet services, including content delivery network (CDN) services, cloud cybersecurity, DDoS mitigation, and ICANN-accredited domain registration. Source
Highest commitment: Cloudflare Business plan (CDN / application services), 100% (Business plan).
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Cloudflare vs VercelSummaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.