Cloudflare Workers SLACloudflare · Compute · Cloudflare · Compute
Promise vs reality
Downtime used against the allowance
0 min of major incidents2.3 min allowed in 16 days
0 major and 3 minor incidents. 2.6 d degraded (not counted). History covers 16 of 365 days.
Major incident minutes per month
Allowed per month: 4.4 min
- Promised
- 99.99%
- Observed, 365d
- 100%
- Major incident time
- 0 min
- Credit on first breach
- 10%
Commitments and credits
- EnterpriseEnterprise customers' use of Workers99.99%
Monthly uptime below, credit of the bill
- Below 99.99%10%
- Below 99.9%25%
- Below 95%50%
Terms
- Measured
- 100% minus the average Error Rate Percentage (5xx on valid requests per 5-minute interval) over a 30-day period
- Credit cap
- Enterprise SLA cap applies (six months of Monthly Fees per annual billing period)
- Claim window
- Same as Enterprise SLA (notify within 5 business days; claim by end of following billing month)
- How to claim
- Per Enterprise SLA claim procedure
Not covered
- Customer returning custom 500/503 status codes
- Misconfigured routes, bindings or secrets
- Exceeding CPU/memory resource limits
- Unavailability of interdependent Cloudflare services (CDN, DNS, WAF, storage bindings)
- Enterprise SLA exclusions
2.1 Cloudflare will use commercially reasonable efforts to provide a Monthly Uptime Percentage of 99.99% for Customer's use of Workers
Credit is a percentage of Workers fees paid in the 30 days preceding the claim. Cannot claim under both this SLA and the Enterprise SLA for the same Incident.
Evidence: incidents, last 365 days
- Sep 18, 2026Cloudflare Dashboard Workers KV IssueDashboard, Workers KVMinor
- Sep 17, 2026Increased Errors for Durable Objects and Downstream Services in Asia Pacific (APAC) RegionAI Search, Artifacts, Containers, D1, Durable Objects, Workers AssetsMinor
- Sep 9, 2026Workers Cron Triggers degradedWorkersMinor
- Sep 9, 2026Cloudflare Workers AI increased errorsWorkers AIMinor
Other compute SLAs
ServiceDowntime vs allowed
Amazon EC2AWS99.99% / 99.178%
Cloudflare WorkersCloudflare99.99% / 100%
Confluent Cloud for Apache FlinkConfluent99.99% / 99.628%
Droplets (CPU)DigitalOcean99.99% / 100%
Compute EngineGoogle Cloud99.99% / 99.927%
Azure FunctionsMicrosoft Azure99.95% / n/a
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.