Cloudflare Queues SLACloudflare · Messaging · Cloudflare · Messaging
Promise vs reality
Downtime used against the allowance
0 min of major incidents23 min allowed in 16 days
0 major and 1 minor incidents. 26 h degraded (not counted). History covers 16 of 365 days.
Major incident minutes per month
Allowed per month: 44 min
- Promised
- 99.9%
- Observed, 365d
- 100%
- Major incident time
- 0 min
- Credit on first breach
- 10%
Commitments and credits
- EnterpriseEnterprise customers' use of Queues99.9%
Monthly uptime below, credit of the bill
- Below 99.9%10%
- Below 99%25%
- Below 95%50%
Terms
- Measured
- 100% minus average Error Rate Percentage (5xx or error code 15000+) over 30 days
- Credit cap
- Enterprise SLA cap applies
- Claim window
- Same as Enterprise SLA
- How to claim
- Per Enterprise SLA claim procedure
Not covered
- Throttled or rate-limited requests
- Enterprise SLA exclusions
2.1. Cloudflare will provide a Monthly Uptime Percentage of 99.9% for Customer's use of Queues
Credit is a percentage of Queues fees paid in the 30 days preceding a valid Claim.
Evidence: incidents, last 365 days
Other messaging SLAs
ServiceDowntime vs allowed
WarpStream BYOCConfluent99.999% / 99.628%
Twilio APIs (Twilio-branded APIs)Twilio99.99% / 100%
Cloudflare QueuesCloudflare99.9% / 100%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.