GitHub SLADeveloper tools vendor · Uptime guarantee, credits and support
Promise vs reality
Status history since Sep 22, 2025
All incidents, weighted: 99.869% · Downtime- Services with an SLA
- 3/3
- Highest SLA
- 99.9%
- Lowest observed, 365d
- 99.117%
- Fastest support
- 30 min
Services and tiers
- GitHub ActionsDeveloper tools · measured quarterly · SLA of Jun 1, 2026
- Enterprise CloudActions executions triggered by the Customer99.9%credit 5% to 25%
- GitHub Enterprise CloudDeveloper tools · measured quarterly · SLA of Jun 1, 2026
- Enterprise CloudService Features: git Operations, Issues, Pages, Pull Requests, Webhooks, and API requests to these99.9%credit 5% to 25%
- GitHub PackagesDeveloper tools · measured quarterly · SLA of Jun 1, 2026
- Enterprise CloudPackages transfers and storage99.9%credit 5% to 25%
Support response times
PlansFastest first response by plan
- Enterprise support (included with Enterprise Cloud / Server)Included8 h
- Premium30 min
- Premium Plus / Mission Critical Services for GitHub30 min
- Enterprise support (included with Enterprise Cloud / Server)
- All< 8 hours (24/5)
- Premium
- Urgent30 minutes
- High4 hours
- Normal48 hours
- Low48 hours
- Premium Plus / Mission Critical Services for GitHub
- Urgent30 minutes
- High4 hours
- Normal24 hours
- Low48 hours
Latest incidents
Status page- Sep 23, 2026Incident across several servicesAPI RequestsMinor
- Sep 20, 2026Incident with Pull RequestsPull RequestsMinor
- Sep 17, 2026Elevated rate of errors for OpenAI models provided by CopilotCopilot AI Model ProvidersMinor
- Sep 16, 2026Degradation with Gemini 3.8 FlashCopilot AI Model ProvidersDegraded
- Sep 15, 2026Disruption with some GitHub servicesMinor
- Sep 15, 2026Disruption with some GitHub servicesCopilot AI Model ProvidersMinor
- Sep 14, 2026Actions Larger Runner Jobs for some customers may be slow to startMinor
- Sep 13, 2026Incident with several GitHub ServicesAPI Requests, Issues, Pull Requests, Actions, PagesOutage
- Sep 4, 2026Degradation in repos contents APIMinor
- Sep 4, 2026Disruption with Copilot Code ReviewDegraded
- Sep 3, 2026Incident with Grok Copilot AI Model ProviderCopilot AI Model ProvidersMinor
- Sep 1, 2026Delays in commit processingPull RequestsMinor
SLA changes
- Jun1GitHub Enterprise CloudCredit schedule changed. The June 2021 version (Wayback snapshot 2022-02-03, PDF) gave 10% of fees when quarterly Uptime was <= 99.9% but > 99.0%, and 25% below 99.0%. The current 'Version: June 2026' page gives 5% for 99.5-99.9%, 10% for 99.0-99.5%, 25% below 99.0%, so small misses now earn half the prior credit. The 99.9% quarterly commitment is unchanged. A 2025-12-31 snapshot still linked the 20210630 PDF, so the change landed in the first half of 2026; exact day not published (date set to the version month).Source
About GitHub
The public about-github-support page (docs.github.com/en/support/...) lists plans but no response times; times come from the Enterprise Cloud Premium Support docs and github.com/premium-support. Premium SLA clock starts when GitHub sets the ticket priority. Premium pricing is a percentage of spend or a minimum annual fee, not published as a figure. Premium Plus includes 12 technical advisory hours per quarter.
GitHub is a proprietary developer platform that allows developers to create, store, manage, and share their code. Popular games such as 2048 and Hextris have been known to be hosted on the platform. Source
Highest commitment: GitHub Actions, 99.9% (Enterprise Cloud).
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