GitHub Packages SLAGitHub · Developer tools · GitHub · Developer tools
Promise vs reality
Downtime used against the allowance
8.3 h of major incidents8.8 h allowed in 365 days
3 major and 6 minor incidents. 9.6 h degraded (not counted).
Major incident minutes per month
Allowed per month: 44 min
- Promised
- 99.9%
- Observed, 365d
- 99.905%
- Major incident time
- 8.3 h
- Credit on first breach
- 5%
Commitments and credits
- Enterprise CloudPackages transfers and storage99.9%
Monthly uptime below, credit of the bill
- Below 99.9%5%
- Below 99.5%10%
- Below 99%25%
Terms
- Measured
- Transfers: same as Actions; Storage: 100% - Average Error Rate (hourly failed storage transactions / total) over the quarter
- Credit cap
- Limited to a maximum of ninety (90) days of paid service per calendar quarter
- Claim window
- Written request within thirty (30) days of the end of the calendar quarter (Applicable Period)
- How to claim
- Written request to GitHub Support (direct purchase) or via a Microsoft support ticket (purchased through Microsoft)
Not covered
- Factors outside GitHub's reasonable control
- Previews, or purchases made with a subscription credit
- Non-GitHub services, hardware or software
- Throttling of suspected abusive behavior or hacked accounts
- Rate limits or latency without actual unavailability
- Scheduled Downtime (5 days' notice)
GitHub commits to maintain at least 99.9% Uptime for the applicable GitHub service.
Excludes public usage and pre-auth/auth failures and over-quota transactions from the storage calculation.
Evidence: incidents, last 365 days
- Aug 13, 2026Incident with WebhooksGit Operations, Webhooks, Issues, Pull Requests, PackagesMinor
- Jun 6, 2026Disruption with some GitHub services in the EU regionPackagesMinor
- May 4, 2026Incident with Issues and WebhooksGit Operations, Webhooks, Issues, Pull Requests, Actions, PackagesOutage
- Apr 27, 2026GitHub search is degradedIssues, Pull Requests, Actions, PackagesOutage
- Apr 23, 2026Investigating errors on GitHubActions, Packages, Copilot, CodespacesMinor
- Mar 13, 2026Degraded performance for various servicesIssues, Actions, PackagesMinor
- Feb 9, 2026Incident with Issues, Actions and Git OperationsGit Operations, Webhooks, Issues, Pull Requests, Actions, PackagesOutage
- Dec 11, 2025We are investigating a rise in request failures on several servicesGit Operations, Webhooks, API Requests, Issues, Pull Requests, ActionsMinor
- Nov 3, 2025Incident with PackagesPackagesMinor
Other developer tools SLAs
ServiceDowntime vs allowed
Confluence (Cloud)Atlassian99.95% / n/a
Container RegistryDigitalOcean99.95% / 100%
GitHub ActionsGitHub99.9% / 99.117%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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