GitHub Actions SLAGitHub · Developer tools · GitHub · Developer tools
Promise vs reality
Downtime used against the allowance
3.2 d of major incidents, 8.8x the allowance8.8 h allowed in 365 days
23 major and 39 minor incidents. 2.6 d degraded (not counted).
Major incident minutes per month
Allowed per month: 44 min
- Promised
- 99.9%
- Observed, 365d
- 99.117%
- Major incident time
- 3.2 d
- Credit on first breach
- 5%
Commitments and credits
- Enterprise CloudActions executions triggered by the Customer99.9%
Monthly uptime below, credit of the bill
- Below 99.9%5%
- Below 99.5%10%
- Below 99%25%
Terms
- Measured
- (Total Triggered Executions - Unavailable Executions) / Total Triggered Executions per quarter; an execution failed when the history log captured no output 5 minutes after trigger
- Credit cap
- Limited to a maximum of ninety (90) days of paid service per calendar quarter
- Claim window
- Written request within thirty (30) days of the end of the calendar quarter (Applicable Period)
- How to claim
- Written request to GitHub Support (direct purchase) or via a Microsoft support ticket (purchased through Microsoft)
Not covered
- Factors outside GitHub's reasonable control
- Previews, or purchases made with a subscription credit
- Non-GitHub services, hardware or software
- Throttling of suspected abusive behavior or hacked accounts
- Rate limits or latency without actual unavailability
- Scheduled Downtime (5 days' notice)
GitHub commits to maintain at least 99.9% Uptime for the applicable GitHub service.
Same 99.9% quarterly commitment and credit table as Enterprise Cloud.
Evidence: incidents, last 365 days
- Sep 13, 2026Incident with several GitHub ServicesAPI Requests, Issues, Pull Requests, Actions, PagesOutage
- Aug 26, 2026Incident with Actions and Pull RequestsPull Requests, ActionsMinor
- Aug 26, 2026Incident with ActionsActions, PagesOutage
- Aug 24, 2026Actions delays in starting runsActionsMinor
- Aug 17, 2026Incident with GitHub.comGit Operations, Webhooks, API Requests, Issues, Pull Requests, ActionsOutage
- Aug 6, 2026Incident with ActionsActions, PagesOutage
- Jul 29, 2026Incident with ActionsActionsDegraded
- Jul 25, 2026Actions run failures and delaysActionsOutage
- Jul 25, 2026Incident with ActionsActionsMinor
- Jul 24, 2026Disruption with some GitHub servicesAPI Requests, Issues, Pull Requests, Actions, Pages, CopilotDegraded
- Jul 23, 2026Latency issues across a number of servicesWebhooks, Issues, Pull Requests, ActionsDegraded
- Jul 22, 2026Disruption with actions hosted runnersActionsMinor
- Jul 19, 2026Incident with GitHub ActionsAPI Requests, Issues, Actions, PagesOutage
- Jul 13, 2026Actions runs are experiencing failures to startActions, PagesDegraded
- Jul 9, 2026Delays starting Actions runsActions, PagesOutage
- Jul 7, 2026Actions and Codespaces APIs experiencing partial failuresActions, CodespacesDegraded
- Jun 25, 2026Degradation with Webhooks, Pull Requests and ActionsWebhooks, Issues, Pull Requests, ActionsDegraded
- Jun 8, 2026Pull Requests and Issues unavailable for signed-out usersIssues, Pull Requests, ActionsOutage
- May 26, 2026Incident with Actions and PagesActions, PagesOutage
- May 20, 2026Incident with ActionsActionsMinor
- May 15, 2026Actions is experiencing degraded availabilityActions, PagesOutage
- May 12, 2026Incident with CodeQL, Webhooks, Notifications, and Slack IntegrationWebhooks, ActionsMinor
- May 6, 2026Incident with Actions, we are investigating reports of degraded availabilityActionsDegraded
- May 5, 2026Incident with ActionsActionsOutage
- May 4, 2026Incident with Issues and WebhooksGit Operations, Webhooks, Issues, Pull Requests, Actions, PackagesOutage
Other developer tools SLAs
ServiceDowntime vs allowed
Confluence (Cloud)Atlassian99.95% / n/a
Container RegistryDigitalOcean99.95% / 100%
GitHub ActionsGitHub99.9% / 99.117%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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