GitHub Enterprise Cloud SLAGitHub · Developer tools · GitHub · Developer tools

• Enterprise CloudService Features: git Operations, Issues, Pages, Pull Requests, Webhooks, and API requests to these99.9%

  Monthly uptime below, credit of the bill

  1. Below 99.9%5%
  2. Below 99.5%10%
  3. Below 99%25%

Measured

Per calendar quarter; Downtime is a minute where a Service Feature's error rate exceeds 5% or the Service was unavailable per GitHub internal and external monitoring

Credit cap

Limited to a maximum of ninety (90) days of paid service per calendar quarter

Claim window

Written request within thirty (30) days of the end of the calendar quarter (Applicable Period)

How to claim

Written request to GitHub Support (direct purchase) or via a Microsoft support ticket (purchased through Microsoft)

Credits: 99.5% <= Uptime < 99.9% = 5%; 99.0% <= Uptime < 99.5% = 10%; Uptime < 99.0% = 25% of Applicable Service Fees. SLA applies to Enterprise Cloud customers under their governing agreement; Free/Pro/Team plans have no published SLA.

• Sep 23, 2026Incident across several servicesAPI RequestsMinorOpen
• Sep 20, 2026Incident with Pull RequestsPull RequestsMinor69 min
• Sep 13, 2026Incident with several GitHub ServicesAPI Requests, Issues, Pull Requests, Actions, PagesOutage89 min
• Sep 1, 2026Delays in commit processingPull RequestsMinor61 min
• Aug 26, 2026Incident with Actions and Pull RequestsPull Requests, ActionsMinor90 min
• Aug 26, 2026Incident with ActionsActions, PagesOutage2.8 h
• Aug 17, 2026Incident with GitHub.comGit Operations, Webhooks, API Requests, Issues, Pull Requests, ActionsOutage7.6 h
• Aug 13, 2026Incident with WebhooksGit Operations, Webhooks, Issues, Pull Requests, PackagesMinor51 min
• Aug 12, 2026Incident with Pull Requests and IssuesIssues, Pull RequestsMinor25 min
• Aug 11, 2026Incident with GraphQL API RequestsAPI RequestsMinor5.3 h
• Aug 6, 2026Incident with ActionsActions, PagesOutage11 h
• Aug 6, 2026Incident with Pages - Deployment LagPagesMinor79 min
• Jul 27, 2026Incident with GraphQL API RequestsAPI RequestsMinor16 min
• Jul 24, 2026Incident with Pull RequestsPull RequestsOutage46 min
• Jul 24, 2026Disruption with some GitHub servicesAPI Requests, Issues, Pull Requests, Actions, Pages, CopilotDegraded79 min
• Jul 23, 2026Latency issues across a number of servicesWebhooks, Issues, Pull Requests, ActionsDegraded1.8 h
• Jul 19, 2026Incident with GitHub ActionsAPI Requests, Issues, Actions, PagesOutage5.2 h
• Jul 16, 2026Degraded REST API AvailabilityAPI RequestsDegraded83 min
• Jul 14, 2026Incident with WebhooksWebhooksMinor23 min
• Jul 13, 2026Actions runs are experiencing failures to startActions, PagesDegraded22 min
• Jul 9, 2026Delays starting Actions runsActions, PagesOutage9.3 h
• Jul 2, 2026Incident with PagesPagesMinor91 min
• Jun 25, 2026Degradation with Webhooks, Pull Requests and ActionsWebhooks, Issues, Pull Requests, ActionsDegraded38 min
• Jun 15, 2026Increased latency with webhooksWebhooksMinor2 h
• Jun 11, 2026Incident with WebhooksWebhooksMinor2.6 h

• Jun1GitHub Enterprise CloudCredit schedule changed. The June 2021 version (Wayback snapshot 2022-02-03, PDF) gave 10% of fees when quarterly Uptime was <= 99.9% but > 99.0%, and 25% below 99.0%. The current 'Version: June 2026' page gives 5% for 99.5-99.9%, 10% for 99.0-99.5%, 25% below 99.0%, so small misses now earn half the prior credit. The 99.9% quarterly commitment is unchanged. A 2025-12-31 snapshot still linked the 20210630 PDF, so the change landed in the first half of 2026; exact day not published (date set to the version month).Source