Google Cloud SLACloud vendor · Uptime guarantee, credits and support
CloudChecked 15h ago
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history since Feb 27, 2026
All incidents, weighted: 99.488% · Downtime- Services with an SLA
- 5/5
- Highest SLA
- 99.99%
- Lowest observed, 365d
- 99.927%
- Fastest support
- 15 min
Services and tiers
- BigQueryData platforms · measured monthly · SLA of Mar 29, 2023
- BigQuery (except Standard edition)Enterprise / Enterprise Plus / on-demand99.99%credit 10% to 50%
- BigQuery Standard editionBigQuery Standard edition99.9%credit 10% to 50%
- Cloud SQLDatabases · measured monthly · SLA of Oct 3, 2025
- Enterprise Plus edition with HA (or read pool with 2+ nodes)MySQL, SQL Server, PostgreSQL Enterprise Plus with high availability99.99%credit 10% to 100%
- Enterprise edition with HAMySQL, SQL Server, PostgreSQL Enterprise edition with high availability99.95%credit 10% to 50%
- Cloud StorageStorage · measured monthly · SLA of Apr 1, 2026
- Standard, multi-region or dual-regionStandard storage class in multi-region/dual-region locations (excluding Mexico and Stockholm)99.95%credit 10% to 50%
- Standard, regional (also Nearline/Coldline/Archive multi-region, Rapid zonal)Standard in a regional location; colder classes in multi/dual-region99.9%credit 10% to 50%
- Nearline/Coldline/Archive regional; Durable Reduced AvailabilityCold storage classes in regional locations99%credit 10% to 50%
- Compute EngineCompute · measured monthly · SLA of Mar 4, 2025
- Instances in Multiple Zones (Premium Tier)VMs across two or more zones in a region; Cloud Regions excluding Mexico and Stockholm99.99%credit 10% to 100%
- Instances in Multiple Zones (Premium Tier, Mexico and Stockholm)Multi-zone VMs in the Mexico and Stockholm regions99.95%credit 10% to 100%
- Instances in Multiple Zones (Standard Tier network)Multi-zone VMs on the Standard Network Service Tier99.9%credit 10% to 100%
- Single Instance, Memory Optimized familyA single memory-optimized VM (regions excluding Mexico and Stockholm)99.95%credit 10% to 100%
- Single Instance, all other familiesA single VM of any other machine family (all regions)99.9%credit 10% to 100%
- Vertex AI (Gemini API on Vertex)AI models · measured monthly · SLA of Jun 30, 2026
- Gemini Online Inference API (generateContent / streamGenerateContent)Gemini Online Inference API on Gemini Enterprise Agent Platform (95% for models designated for shorter availability)99.5%credit 10% to 50%
- Provisioned Throughput latency (Gemini 2.5 Pro/Flash/Flash-lite, global endpoint)Monthly Latency Target Attainment (p50 TPS vs. target: 60/80/110 TPS)99%credit 10% to 50%
- Vertex AI Platform: Training, Deployment, Batch PredictionVertex AI Platform SLA (https://cloud.google.com/vertex-ai/sla, last modified February 12, 2026)99.9%credit 10% to 50%
- Vertex AI Platform: Custom Model Online Prediction (2+ nodes), PipelinesVertex AI Platform SLA99.5%credit 10% to 50%
Support response times
PlansFastest first response by plan
- StandardGreater of $29.00 minimum or 3% of monthly Cloud charges4 h
- EnhancedGreater of $100.00 minimum or 10% of first $10K, 7% $10K-$80K, 5% $80K-$250K, 3% over $250K1 h
- PremiumGreater of $15,000.00 minimum or 10% of first $150K, 7% $150K-$500K, 5% $500K-$1M, 3% over $1M15 min
- Standard
- P24 hours
- P38 hours
- P48 hours
- Enhanced
- P11 hour
- P24 hours
- P38 hours
- P48 hours
- Premium
- P115 minutes
- P22 hours
- P34 hours
- P48 hours
Latest incidents
Status page- Sep 1, 2026Multiple products in us-central1-b are experiencing network service degradation.us-central1Minor
- Aug 20, 2026We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.global, us-west1Outage
- Jul 15, 2026Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.europe-west4Minor
- Jul 14, 2026Google Cloud VMware Engine (GCVE) Stretched Cluster customers are experiencing zonal outages impacting network connectivity across multiple regions.australia-southeast2, europe-west3Minor
- Jun 5, 2026Network traffic to Google Cloud originating from Delhi, Chennai, Mumbai and surrounding areas is experiencing intermittent periods of elevated latency and possible packet loss.asia-south2, globalMinor
SLA changes
- Aug29Compute EngineSingle Instance SLO raised from 99.5% to 99.9% (99.95% for memory-optimized family).Source
- Apr12Compute EngineSingle Instance SLO of 99.5% added (Jan 13, 2020 version had no single-instance commitment).Source
- Apr13Compute EngineCompute Engine SLO raised from 99.95% to 99.99%. Nov 30, 2017 version: 'Monthly Uptime Percentage to Customer of at least 99.95%'; April 13, 2018 version: 'at least 99.99%'.Source
About Google Cloud
All pages fetched 2026-09-23. Google calls these SLOs with Financial Credits; most services cap credits at 50% (Compute Engine and Cloud SQL Enterprise Plus up to 100%). Standard Support has no P1 target (8/5 response). Changes verified from Google's own archived SLA versions linked from each page.
BigQuery, the Gemini Enterprise Agent Platform (formerly Vertex AI), the Gemini API, Looker, AlloyDB and Spanner. Source
Highest commitment: BigQuery, 99.99% (BigQuery (except Standard edition)).
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