Cloud SQL SLAGoogle Cloud · Databases · Google Cloud · Databases
Promise vs reality
Downtime used against the allowance
3.7 h of major incidents, 7.3x the allowance30 min allowed in 208 days
1 major and 1 minor incidents; worst region global. 0 min degraded (not counted). History covers 208 of 365 days.
Major incident minutes per month
Allowed per month: 4.4 min
- Promised
- 99.99%
- Observed, 365d
- 99.927%
- Major incident time
- 3.7 h
- Credit on first breach
- 10%
Commitments and credits
- Enterprise Plus edition with HA (or read pool with 2+ nodes)MySQL, SQL Server, PostgreSQL Enterprise Plus with high availability99.99%
Monthly uptime below, credit of the bill
- Below 99.99%10%
- Below 99%25%
- Below 95%100%
- Enterprise edition with HAMySQL, SQL Server, PostgreSQL Enterprise edition with high availability99.95%
Monthly uptime below, credit of the bill
- Below 99.95%10%
- Below 99%25%
- Below 95%50%
Terms
- Measured
- Calendar month per Instance; Downtime = all valid requests to an HA instance fail
- Credit cap
- 50% of the monthly amount for Enterprise edition with HA; 100% for Enterprise Plus edition with HA
- Claim window
- Within thirty days from the time Customer becomes eligible
- How to claim
- Notify Google technical support
Not covered
- Features designated pre-general availability
- Features excluded from the SLA in the Documentation
- Errors caused by factors outside Google's reasonable control
- Errors from Customer's or third-party software or hardware
- Deprecated features or Services
- Customer's restart of an Instance
Cloud SQL Enterprise Plus edition with high availability (HA) or read pool with at least 2 nodes >=99.99% ... 99.0% - < 99.99% 10% 95.0% - < 99.0% 25% < 95.0% 100%
Shared-core instances, single-zone instances and 1-node read pools are not covered. Scheduled maintenance downtime is excluded for Enterprise edition.
Evidence: incidents, last 365 days
- Sep 1, 2026Multiple products in us-central1-b are experiencing network service degradation.us-central1Minor
- Aug 20, 2026We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.global, us-west1Outage
Other databases SLAs
ServiceDowntime vs allowed
Amazon DynamoDBAWS99.999% / 99.178%
Azure SQL DatabaseMicrosoft Azure99.995% / n/a
MongoDB Atlas (database clusters)MongoDB99.995% / 99.989%
Lakebase PostgresDatabricks99.99% / n/a
Cloud SQLGoogle Cloud99.99% / 99.927%
Managed DatabasesDigitalOcean99.95% / 100%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic99.95% / 99.146%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.