BigQuery SLAGoogle Cloud · Data platforms · Google Cloud · Data platforms
Promise vs reality
Downtime used against the allowance
3.7 h of major incidents, 7.3x the allowance30 min allowed in 208 days
1 major and 1 minor incidents; worst region global. 0 min degraded (not counted). History covers 208 of 365 days.
Major incident minutes per month
Allowed per month: 4.4 min
- Promised
- 99.99%
- Observed, 365d
- 99.927%
- Major incident time
- 3.7 h
- Credit on first breach
- 10%
Commitments and credits
- BigQuery (except Standard edition)Enterprise / Enterprise Plus / on-demand99.99%
Monthly uptime below, credit of the bill
- Below 99.99%10%
- Below 99%25%
- Below 95%50%
- BigQuery Standard editionBigQuery Standard edition99.9%
Monthly uptime below, credit of the bill
- Below 99.9%10%
- Below 99%25%
- Below 95%50%
Terms
- Measured
- Minutes in the month minus Downtime (more than 10% server-side Error Rate), per Project
- Credit cap
- 50% of the amount due for the Covered Service for the month
- Claim window
- Within 30 days from the time Customer becomes eligible
- How to claim
- Notify Google technical support
Not covered
- Features designated pre-general availability
- Features excluded from the SLA in the Documentation
- Errors caused by factors outside Google's reasonable control
- Errors from Customer's or third-party software or hardware
- Abuses or behaviors that violate the Agreement
- Errors resulting from quotas applied by the system / listed in the Admin Console
BigQuery (except BigQuery Standard edition) >= 99.99% ... 99.0% – < 99.99% 10% 95.0% – < 99.0% 25% < 95.0% 50%
BigQuery Data Transfer Service has a 24-hour data delivery SLO.
Evidence: incidents, last 365 days
- Sep 1, 2026Multiple products in us-central1-b are experiencing network service degradation.us-central1Minor
- Aug 20, 2026We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.global, us-west1Outage
Other data platforms SLAs
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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