Cloud Storage SLAGoogle Cloud · Storage · Google Cloud · Storage
Promise vs reality
Downtime used against the allowance
3.7 h of major incidents, 1.5x the allowance2.5 h allowed in 208 days
1 major and 0 minor incidents; worst region global. 0 min degraded (not counted). History covers 208 of 365 days.
Major incident minutes per month
Allowed per month: 22 min
- Promised
- 99.95%
- Observed, 365d
- 99.927%
- Major incident time
- 3.7 h
- Credit on first breach
- 10%
Commitments and credits
- Standard, multi-region or dual-regionStandard storage class in multi-region/dual-region locations (excluding Mexico and Stockholm)99.95%
Monthly uptime below, credit of the bill
- Below 99.95%10%
- Below 99%25%
- Below 95%50%
- Standard, regional (also Nearline/Coldline/Archive multi-region, Rapid zonal)Standard in a regional location; colder classes in multi/dual-region99.9%
Monthly uptime below, credit of the bill
- Below 99.9%10%
- Below 99%25%
- Below 95%50%
- Nearline/Coldline/Archive regional; Durable Reduced AvailabilityCold storage classes in regional locations99%
Monthly uptime below, credit of the bill
- Below 99%10%
- Below 98%25%
- Below 95%50%
Terms
- Measured
- 100% minus the average of 5-minute Error Rates (HTTP 5xx) over the calendar month, per Project per Region
- Credit cap
- 50% of the amount due for the Covered Service for the month
- Claim window
- Within 30 days from the time Customer becomes eligible
- How to claim
- Notify Google technical support
Not covered
- Features designated pre-general availability
- Features excluded from the SLA in the Documentation
- Errors caused by factors outside Google's reasonable control
- Errors from Customer's or third-party software or hardware
- Errors resulting from quotas listed in the Admin Console
Standard storage class in a multi-region or dual-region location of Cloud Storage >= 99.95% ... 99.0% – < 99.95% 10% 95.0% – < 99.0% 25% < 95.0% 50%
Mexico and Stockholm regional Standard is 99.5%. Turbo replication has its own RPO SLO (15 minutes).
Evidence: incidents, last 365 days
Other storage SLAs
ServiceDowntime vs allowed
Volumes Block StorageDigitalOcean99.99% / 100%
Azure Blob Storage (Storage Accounts)Microsoft Azure99.99% / n/a
Cloud StorageGoogle Cloud99.95% / 99.927%
Amazon S3 (Standard)AWS99.9% / 99.178%
Cloudflare R2Cloudflare99.9% / 100%
OCI Object StorageOracle Cloud Infrastructure99.9% / n/a
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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