Does Okta have an SLA?

Yes. Okta publishes SLAs for 1 of the 3 services on file here, up to 99.99% for Auth0 (Okta Customer Identity) Core Services.

Okta SLAIdentity vendor · Uptime guarantee, credits and support

Q: What is Okta's uptime guarantee?

Auth0 (Okta Customer Identity) Core Services: 99.99% (Subscription (Sales Order) customers)

IdentityChecked 15h ago

Official SLA Status page Compare

Promise vs reality

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

No public status history.

All incidents, weighted: 100% · Downtime

Services with an SLA: 1/3
Highest SLA: 99.99%
Lowest observed, 365d: n/a
Fastest support: 30 min

Services and tiers

Auth0 (Okta Customer Identity) Core ServicesIdentity · measured monthly · SLA of Mar 3, 2021
- Subscription (Sales Order) customersProduction tenants, Core Services99.99%credit 5% to 50%
Okta Enhanced Disaster Recovery (WIC)Identity · measured other · SLA of Feb 12, 2026
Paid add-on. RTO: read-only access within five minutes, full restoration within 24 hours. Credits by Time to Execute Failover: 5:01-15:00 = 5%, 15:01-29:59 = 30%, 30:00-59:59 = 70%, 60:00+ = 100% of the Enhanced DR Subscription Fee.
Okta Workforce Identity CloudIdentity · measured other
The public MSA only says 'Okta shall use commercially reasonable efforts to make the Service available to Customer 24 x 7 during the Term'. The trust page shows '12-Month Availability: 99.99%', but that is a historical average, not a commitment. No public credit schedule; any uptime SLA is in negotiated order forms.

Support response times

Plans

Fastest first response by plan

BasicIncluded2 h
Silver1 h
Gold30 min
Auth0 Standard1 h
Auth0 Enterprise30 min
Auth0 Premier30 min

Basic
- Priority 12 hours
- Priority 212 hours
- Priority 324 hours
- Priority 424 hours
Silver
- Priority 11 hour
- Priority 22 hours
- Priority 38 hours
- Priority 424 hours
Gold
- Priority 130 minutes
- Priority 21 hour
- Priority 34 hours
- Priority 424 hours
Auth0 Standard
- 1 Urgent1 business hour
- 2 High4 business hours
- 3 Normal1 business day
- 4 Low2 business days
Auth0 Enterprise
- 1 Urgent30 min
- 2 High2 hours
- 3 Normal12 hours
- 4 Low24 hours
Auth0 Premier
- 1 Urgent30 min
- 2 High1 hour
- 3 Normal8 hours
- 4 Low12 hours

Latest incidents

Status page

No public status history.

SLA changes

No changes recorded yet. Pages are checked weekly.

About Okta

Okta Support Terms dated 02 June 2025. Basic is 24x5, Silver and Gold are 24x7. Okta 'will use reasonable efforts' to meet response times. No public numeric uptime SLA for Workforce Identity Cloud. The Auth0 SLA PDF (2021) is still linked from auth0.com/legal. No Wayback check was requested.

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices. Source

Highest commitment: Auth0 (Okta Customer Identity) Core Services, 99.99% (Subscription (Sales Order) customers).

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Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.