Okta Enhanced Disaster Recovery (WIC) SLAOkta · Identity · Okta · Identity
Promise vs reality
No public SLA, so there is no promise to test. How this is measured
All incidents, weighted: 100% · Downtime- Promised
- None
- Observed, 365d
- n/a
- Major incident time
- n/a
- Credit on first breach
- n/a
Commitments and credits
Paid add-on. RTO: read-only access within five minutes, full restoration within 24 hours. Credits by Time to Execute Failover: 5:01-15:00 = 5%, 15:01-29:59 = 30%, 30:00-59:59 = 70%, 60:00+ = 100% of the Enhanced DR Subscription Fee.
Terms
- Measured
- Recovery-time commitment per Service Outage, not uptime
- Credit cap
- 100% of the Enhanced DR Subscription Fee
- Claim window
- Within five business days following a Service Outage
- How to claim
- Log an incident with Okta Customer Support
Not covered
- Force Majeure Event
- Customer Outage Event (customer configuration, requested work, load/pen testing, customer code)
Evidence: incidents, last 365 days
No public status history.
Other identity SLAs
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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