Auth0 (Okta Customer Identity) Core Services SLAOkta · Identity · Okta · Identity
Promise vs reality
No public status history. How this is measured
All incidents, weighted: 100% · Downtime- Promised
- 99.99%
- Observed, 365d
- n/a
- Major incident time
- n/a
- Credit on first breach
- 5%
Commitments and credits
- Subscription (Sales Order) customersProduction tenants, Core Services99.99%
Monthly uptime below, credit of the bill
- Below 99.99%5%
- Below 99.9%10%
- Below 99%20%
- Below 95%50%
Terms
- Measured
- (total minutes per month - Downtime) / total minutes per month for User Authentication and Machine to Machine Authentication
- Credit cap
- Maximum total credit in any month will not exceed 50% of the Monthly Subscription Fees
- Claim window
- Within ten (10) days of the event
- How to claim
- Contact Auth0 in writing
Not covered
- Emergency maintenance
- Force Majeure Events
- Load or penetration testing by Customer
- Alpha, beta or non-GA features
- Non-production tenants
- Client-side errors (custom DB, third-party IdPs, Rules/Hooks/Actions)
Auth0 will maintain in each month the average Availability for the Core Services of at least 99.99% ("Availability Service Level %").
Linked from auth0.com/legal as 'Service Level Description, March 2021'. Termination right if availability is below 99.00% in any 3 of 6 consecutive months. Does not apply to self-service plans.
Evidence: incidents, last 365 days
No public status history.
Other identity SLAs
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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