Does Oracle Cloud Infrastructure have an SLA?

Yes. Oracle Cloud Infrastructure publishes SLAs for 3 of the 3 services on file here, up to 99.995% for Oracle Autonomous AI Database.

What is Oracle Cloud Infrastructure's uptime guarantee?

OCI Compute: 99.99% (Multi-AD region, instances across more than one Availability Domain); OCI Object Storage: 99.9% (Availability); Oracle Autonomous AI Database: 99.995% (With Autonomous Data Guard or Raft Replication)

Oracle Cloud Infrastructure SLACloud vendor · Uptime guarantee, credits and support

CloudChecked 15h ago

Official SLA Status page Compare

Promise vs reality

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

The OCI status page has no public incident history feed.

Services with an SLA: 3/3
Highest SLA: 99.995%
Lowest observed, 365d: n/a
Fastest support: 15 min

Services and tiers

OCI ComputeCompute · measured monthly · SLA of Sep 1, 2026
- Multi-AD region, instances across more than one Availability DomainRegions with more than one Availability Domain99.99%credit 10% to 100%
- Single-AD region, instances across more than one Fault DomainRegions with one Availability Domain99.95%credit 10% to 100%
- Single instanceEach single compute instance99.9%credit 100% to 100%
OCI Object StorageStorage · measured monthly · SLA of Sep 1, 2026
- AvailabilityObject Storage (standard and infrequent access requests/storage) and Archive Storage SKUs99.9%credit 10% to 100%
Oracle Autonomous AI DatabaseDatabases · measured monthly · SLA of Sep 1, 2026
- Without Autonomous Data Guard or Raft ReplicationServerless or dedicated deployments without Autonomous Data Guard/Raft replication99.95%credit 10% to 100%
- With Autonomous Data Guard or Raft ReplicationServerless or dedicated deployments with Autonomous Data Guard or Raft replication enabled99.995%credit 10% to 100%

Support response times

Plans

Fastest first response by plan

Oracle Cloud Support (included with Cloud Services)15 min

Oracle Cloud Support (included with Cloud Services)
- Severity 1 (Critical Outage)Within fifteen (15) minutes

Latest incidents

Status page

The OCI status page has no public incident history feed.

SLA changes

No changes recorded yet. Pages are checked weekly.

About Oracle Cloud Infrastructure

Figures from the Pillar Document (September 2026 edition), fetched 2026-09-23. Oracle offers more than one service level per service (availability, manageability, performance). Support: the Oracle Cloud Hosting and Delivery Policies (Version 3.12, May 2026) publish only a Severity 1 response target of 15 minutes. Severity 2 to 4 have no published targets and there are no separately priced public tiers. OCI status page component names were not verified (the page renders in JavaScript), so status_components is empty. No historical SLA change was researched for Oracle.

Oracle Corporation is an American multinational technology company headquartered in Austin, Texas. Source

Highest commitment: Oracle Autonomous AI Database, 99.995% (With Autonomous Data Guard or Raft Replication).

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