Oracle Autonomous AI Database SLAOracle Cloud Infrastructure · Databases · Oracle Cloud Infrastructure · Databases
Promise vs reality
The OCI status page has no public incident history feed. How this is measured
- Promised
- 99.995%
- Observed, 365d
- n/a
- Major incident time
- n/a
- Credit on first breach
- 10%
Commitments and credits
- Without Autonomous Data Guard or Raft ReplicationServerless or dedicated deployments without Autonomous Data Guard/Raft replication99.95%
Monthly uptime below, credit of the bill
- Below 99.95%10%
- Below 99%25%
- Below 95%100%
- With Autonomous Data Guard or Raft ReplicationServerless or dedicated deployments with Autonomous Data Guard or Raft replication enabled99.995%
Monthly uptime below, credit of the bill
- Below 99.995%10%
- Below 99%25%
- Below 95%100%
Terms
- Measured
- Percentage of minutes in the calendar month in which no Database Connection could be established (at least five continuous attempts fail)
- Credit cap
- No more Service Credits than the fees paid for the quantity of the Non-Compliant Service actually used in the Measured Period
- Claim window
- Within sixty (60) calendar days from when the issue occurred
- How to claim
- Contact your Oracle account manager with service name, description, time/duration of downtime, Region, OCIDs and supporting logs
Not covered
- Customer or third-party equipment, software or technology (including third-party platforms)
- Inter-related unavailability caused by another (Primary) Cloud Service
- Actions or inactions of the customer, its users or third parties (misconfiguration, exceeding limits, restarting/patching, etc.)
- Anything excluded from Unplanned Downtime in the Oracle Cloud Hosting and Delivery Policies
- Node reservation set to 0%
Oracle will use commercially reasonable efforts to have each such Service available with a Monthly Uptime Percentage (as defined below) of at least 99.995% during any calendar month
Renamed 'Oracle Autonomous AI Database' (Transaction Processing, Lakehouse, JSON, APEX). A Manageability SLA (control-plane API, 99.95%) also applies.
Evidence: incidents, last 365 days
The OCI status page has no public incident history feed.
Other databases SLAs
ServiceDowntime vs allowed
Amazon DynamoDBAWS99.999% / 99.178%
Azure SQL DatabaseMicrosoft Azure99.995% / n/a
Oracle Autonomous AI DatabaseOracle Cloud Infrastructure99.995% / n/a
Lakebase PostgresDatabricks99.99% / n/a
Cloud SQLGoogle Cloud99.99% / 99.927%
Managed DatabasesDigitalOcean99.95% / 100%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic99.95% / 99.146%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.