OCI Object Storage SLAOracle Cloud Infrastructure · Storage · Oracle Cloud Infrastructure · Storage

StorageSLA of Sep 1, 2026Checked 16h ago

Official SLA Status page All Oracle Cloud Infrastructure SLAs

Promise vs reality

The OCI status page has no public incident history feed. How this is measured

Promised: 99.9%
Observed, 365d: n/a
Major incident time: n/a
Credit on first breach: 10%

Commitments and credits

AvailabilityObject Storage (standard and infrequent access requests/storage) and Archive Storage SKUs99.9%
Monthly uptime below, credit of the bill
1. Below 99.9%10%
2. Below 99%25%
3. Below 95%100%

Terms

Measured: 100% minus the average 5-minute API Error Rate (Internal Service Error / Service Unavailable) over the calendar month
Credit cap: No more Service Credits than the fees paid for the quantity of the Non-Compliant Service actually used in the Measured Period
Claim window: Within sixty (60) calendar days from when the issue occurred
How to claim: Contact your Oracle account manager with service name, description, time/duration of downtime, Region, OCIDs and supporting logs

Not covered

Customer or third-party equipment, software or technology (including third-party platforms)
Inter-related unavailability caused by another (Primary) Cloud Service
Actions or inactions of the customer, its users or third parties (misconfiguration, exceeding limits, restarting/patching, etc.)
Anything excluded from Unplanned Downtime in the Oracle Cloud Hosting and Delivery Policies

Oracle will use commercially reasonable efforts to have each such Service available with a Monthly Uptime Percentage (as defined below) of at least 99.9% during any calendar month

Oracle Cloud Infrastructure, Oracle PaaS and IaaS Public Cloud Services Pillar Document, September 2026. Read the SLA

Only an Availability SLA applies to Object Storage SKUs (no manageability or performance SLA).

Evidence: incidents, last 365 days

The OCI status page has no public incident history feed.

Other storage SLAs

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.