OCI Compute SLAOracle Cloud Infrastructure · Compute · Oracle Cloud Infrastructure · Compute

ComputeSLA of Sep 1, 2026Checked 17h ago

Official SLA Status page All Oracle Cloud Infrastructure SLAs

Promise vs reality

The OCI status page has no public incident history feed. How this is measured

Promised: 99.99%
Observed, 365d: n/a
Major incident time: n/a
Credit on first breach: 10%

Commitments and credits

Multi-AD region, instances across more than one Availability DomainRegions with more than one Availability Domain99.99%
Monthly uptime below, credit of the bill
1. Below 99.99%10%
2. Below 99%25%
3. Below 95%100%
Single-AD region, instances across more than one Fault DomainRegions with one Availability Domain99.95%
Monthly uptime below, credit of the bill
1. Below 99.95%10%
2. Below 99%25%
3. Below 95%100%
Single instanceEach single compute instance99.9%
Monthly uptime below, credit of the bill
1. Below 99.9%100%

Terms

Measured: Calendar month; percentage of minutes the service was Unavailable (no external connectivity)
Credit cap: No more Service Credits than the fees paid for the quantity of the Non-Compliant Service actually used in the Measured Period
Claim window: Within sixty (60) calendar days from when the issue occurred
How to claim: Contact your Oracle account manager with service name, description, time/duration of downtime, Region, OCIDs and supporting logs

Not covered

Customer or third-party equipment, software or technology (including third-party platforms)
Inter-related unavailability caused by another (Primary) Cloud Service
Actions or inactions of the customer, its users or third parties (misconfiguration, exceeding limits, restarting/patching, etc.)
Anything excluded from Unplanned Downtime in the Oracle Cloud Hosting and Delivery Policies

Monthly Uptime Percentage for Regions with more than one Availability Domains Less than 99.99% but equal to or greater than 99.0% 10% ... Less than 95.0% 100%

Oracle Cloud Infrastructure, Oracle PaaS and IaaS Public Cloud Services Pillar Document, September 2026. Read the SLA

The Availability SLA's commitment sentence says 'at least 99.9%', while the credit tables start at 99.99% (multi-AD) and 99.95% (single-AD); tiers here follow the credit tables. Compute also carries Manageability (control-plane API, 99.9%), NVMe performance (99.9%) and network performance (99.9%) SLAs, each with 10/25/100% credits, depending on the SKU.

Evidence: incidents, last 365 days

The OCI status page has no public incident history feed.

Other compute SLAs

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

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