App Platform SLADigitalOcean · Platforms · DigitalOcean · Platforms

PlatformsSLA of Jun 3, 2025Checked 17h ago

Promise vs reality

Downtime used against the allowance

0 min of major incidents4.4 h allowed in 365 days

0 major and 0 minor incidents. 0 min degraded (not counted).

Major incident minutes per month

Allowed per month: 22 min

All appsEach App Platform App Component Instance99.95%
Monthly uptime below, credit of the bill
1. Below 99.95%10%
2. Below 99%30%
3. Below 95%100%

Measured: Per App Component Instance; unavailability = 5+ consecutive minutes with no external connectivity (or failing to start, for components without ingress)
Credit cap: Credits apply only to charges for the affected App Platform ACI
Claim window: No later than the end of the second billing cycle after the failure
How to claim: Contact Support with the ACI, incident times and request logs

Not covered

Scheduled maintenance or customer-initiated downtime
Factors beyond DigitalOcean's reasonable control (force majeure, third-party outages)
Account restrictions, misuse, or violation of the Customer Agreement
Customer application code or configuration errors

DigitalOcean will use commercially reasonable efforts to provide a Monthly Uptime Percentage of 99.95% for each App Platform ACI.

DigitalOcean, Last Updated on June 3, 2025. Read the SLA

Middle band is 30% (not 25%). Credits only issued above $1.

No incidents on file for this service.

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

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