DigitalOcean SLACloud vendor · Uptime guarantee, credits and support
Promise vs reality
Droplets (CPU)DigitalOcean99.99% / 100%
Status history since Sep 22, 2025
All incidents, weighted: 99.992% · Downtime- Services with an SLA
- 8/8
- Highest SLA
- 99.99%
- Lowest observed, 365d
- 100%
- Fastest support
- 30 min
Services and tiers
- App PlatformPlatforms · measured monthly · SLA of Jun 3, 2025
- All appsEach App Platform App Component Instance99.95%credit 10% to 100%
- Container RegistryDeveloper tools · measured monthly · SLA of Dec 30, 2025
- AllContainer Registry images99.95%credit 10% to 100%
- DigitalOcean Kubernetes (DOKS) HA control planeCompute · measured monthly · SLA of Jun 3, 2025
- HA control planeControl plane of clusters with high availability enabled99.95%credit 10% to 100%
- Droplets (CPU)Compute · measured monthly · SLA of Jun 3, 2025
- All Droplets (instance-level)Each individual Droplet instance99.99%credit 100% to 100%
- Managed DatabasesDatabases · measured monthly · SLA of Jun 3, 2025
- Cluster with Standby NodesClusters with at least one standby node99.95%credit 10% to 100%
- Cluster without Standby NodesSingle-node clusters99.5%credit 10% to 100%
- Regional Load BalancersPlatforms · measured monthly · SLA of Dec 3, 2025
- AllRegional Load Balancer resources99.9%credit 10% to 100%
- Spaces Object StorageStorage · measured monthly · SLA of Dec 2, 2025
- All accountsEach Spaces Bucket99.9%credit 10% to 100%
- Volumes Block StorageStorage · measured monthly · SLA of Jun 3, 2025
- All volumesVolumes Block Storage99.99%credit 100% to 100%
Support response times
PlansFastest first response by plan
- StarterFree1 d
- Developer$24.00 per month8 h
- Standard$99.00 per month2 h
- Premium$999.00 per month30 min
- Starter
- All< 24 hours
- Developer
- All< 8 hours
- Standard
- All< 2 hours
- Premium
- All< 30 minutes
Latest incidents
Status page- Sep 16, 2026Support Portal Service DisruptionSupport CenterMinor
- Sep 9, 2026Power Degradation impacting GPU Performance in ATL1ATL1Minor
- Aug 24, 2026Cloud Control Panel and APIAPI, Cloud Control PanelOutage
- Aug 23, 2026Managed Databases CreationNYC1, NYC3Minor
- Aug 21, 2026Container Registry and Spaces AccessibilityGlobal, GlobalMinor
- Aug 19, 2026Major Service Interruption in MKC1MKC1, MKC1Outage
- Aug 8, 2026Account Registration, Droplets, and Related ServicesGlobal, Global, Global, Reserved IPMinor
- Aug 6, 2026Functions on App PlatformGlobal, GlobalMinor
- Aug 4, 2026Spaces Cold Storage BillingGlobal, BillingMinor
- Aug 3, 2026Cloud Control Panel AccessCloud Control PanelMinor
- Jul 29, 2026Response Degradation Impacting Kimi-K3Model ServicesMinor
- Jul 27, 2026Agent Platform Requests Returning HTTP 500 ErrorsAgent RuntimeDegraded
SLA changes
About DigitalOcean
SLAs apply to all paying accounts (no enterprise gate). DigitalOcean states: 'We do not offer different support request response times based on the severity of an issue.' The www.digitalocean.com/platform/support-plans page is client-rendered; figures taken from docs.digitalocean.com/platform/support-plans/. Status component names checked against status.digitalocean.com components API today.
DigitalOcean Holdings, Inc. is an American multinational technology company and cloud service provider. The company is headquartered in Broomfield, Colorado, US, with 15 globally distributed data centers. Source
Highest commitment: Droplets (CPU), 99.99% (All Droplets (instance-level)).
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