Elastic Cloud Hosted (formerly Elasticsearch Service) SLAElastic · Databases · Elastic · Databases
Promise vs reality
Downtime used against the allowance
3.1 d of major incidents, 17.1x the allowance4.4 h allowed in 365 days
5 major and 69 minor incidents; worst region me-south-1. 26 d degraded (not counted).
Major incident minutes per month
Allowed per month: 22 min
- Promised
- 99.95%
- Observed, 365d
- 99.146%
- Major incident time
- 3.1 d
- Credit on first breach
- 10%
Commitments and credits
- Platinum or Enterprise, High Availability deploymentECH deployments on Platinum/Enterprise subscriptions running across at least 2 availability zones for hot and warm tiers and master nodes99.95%
Monthly uptime below, credit of the bill
- Below 99.95%10%
- Below 99%30%
- Below 95%100%
Terms
- Measured
- Five-minute Intervals per deployment; an Interval is available if at least 1 request returns without HTTP 500/502/503/504; intervals with no requests count as available
- Credit cap
- 100% of the Monthly Subscription Fee (lowest band)
- Claim window
- Support ticket no later than 10 days following the applicable Error
- How to claim
- Submit a Support ticket (Service Credit Request) with account, deployment/project, error times and request logs; credit issued as Resources against future consumption
Not covered
- Customer's failure to perform its responsibilities under the Subscription Agreement
- Suspension or termination by Elastic
- Force majeure or Internet access problems
- Customer misuse, misconfiguration or insufficient compute capacity sizing
- Third-party technology incl. the hosting cloud providers (AWS, GCP, Azure)
- Unsupported/deprecated versions, or preview, beta or trial features
make High Availability ECH deployments available to the Customer with a Monthly Uptime Percentage of at least 99.95% ("Availability Target")
Standard and Gold subscriptions and non-HA (single-AZ) deployments have no SLA. Credits are only issued if the month's fee exceeds USD$1.
Evidence: incidents, last 365 days
- Sep 23, 2026Degraded Performance: Cloud Provisioning DelaysDegraded
- Sep 17, 2026AutoOps node metrics temporarily unavailable in some regionsDegraded
- Sep 16, 2026Elastic Support Portal unavailableDegraded
- Sep 12, 2026Delayed Metrics in Cloud Console - GCP us-east4Degraded
- Sep 10, 2026Kibana access restored for UI-assigned Organization Owners on Hosted deploymentsDegraded
- Sep 9, 2026Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputDegraded
- Sep 2, 2026Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU RegionsDegraded
- Sep 1, 2026Issue impacting services running in GCP us-central1us-central1Degraded
- Sep 1, 2026Replication bug causing slow recoveriesElastic Cloud HostedDegraded
- Aug 27, 2026[RESOLVED - 2026-08-26] APM endpoints for serverless projects not availableDegraded
- Aug 20, 2026Elevated Error Rates Affecting Managed OTLPMinor
- Aug 20, 2026Issue when creating Serverless projects in Azure eastus regionElastic Cloud ServerlessDegraded
- Aug 14, 2026Elasticsearch 9.5.1: false-positive matches in certain boolean queriesDegraded
- Aug 13, 2026Increased error rates for microsoft-multilingual-e5-largeDegraded
- Aug 13, 2026Serverless project creation delayed or failingElastic Cloud ServerlessDegraded
- Aug 6, 2026GCP asia-south1 high latencyasia-south1Degraded
- Aug 5, 2026Elasticsearch 9.5.0 contains a query-correctness defectDegraded
- Jul 21, 2026Metering issue with Elastic Cloud Hosted DeploymentsDegraded
- Jul 21, 2026AutoOps monitoring data not ingested for subset of deploymentsAutoOpsDegraded
- Jul 21, 2026Elastic Cloud - Email MFA Delivery Delays (Gmail)Degraded
- Jul 18, 2026AutoOps monitoring data not ingested for subset of deploymentsMinor
- Jul 15, 2026Cloud Console Deployment ErrorsCloud consoleDegraded
- Jul 13, 2026Elastic Cloud authentication issues using Microsoft login credentialsCloud consoleMinor
- Jul 2, 2026Regional outage - Elastic Inference Service (EIS)Minor
- Jul 1, 2026Partial outage - Elastic Inference Service (EIS)Degraded
Other databases SLAs
ServiceDowntime vs allowed
Amazon DynamoDBAWS99.999% / 99.178%
Azure SQL DatabaseMicrosoft Azure99.995% / n/a
MongoDB Atlas (database clusters)MongoDB99.995% / 99.989%
Lakebase PostgresDatabricks99.99% / n/a
Cloud SQLGoogle Cloud99.99% / 99.927%
Managed DatabasesDigitalOcean99.95% / 100%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic99.95% / 99.146%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.