Managed Databases SLADigitalOcean · Databases · DigitalOcean · Databases
Promise vs reality
Downtime used against the allowance
0 min of major incidents4.4 h allowed in 365 days
0 major and 0 minor incidents. 0 min degraded (not counted).
Major incident minutes per month
Allowed per month: 22 min
- Promised
- 99.95%
- Observed, 365d
- 100%
- Major incident time
- 0 min
- Credit on first breach
- 10%
Commitments and credits
- Cluster with Standby NodesClusters with at least one standby node99.95%
Monthly uptime below, credit of the bill
- Below 99.95%10%
- Below 99%25%
- Below 95%100%
- Cluster without Standby NodesSingle-node clusters99.5%
Monthly uptime below, credit of the bill
- Below 99.5%10%
- Below 99%25%
- Below 95%100%
Terms
- Measured
- Per cluster: 100% minus percentage of minutes Unavailable (no external connectivity > 5 minutes)
- Claim window
- No later than the end of the second billing cycle after the failure
- How to claim
- Contact Support with cluster, incident times and request logs
Not covered
- Maintenance and user-initiated downtime
- Factors outside DigitalOcean's reasonable control
- Account restrictions
- Not following operational guidelines (e.g. overloading an instance)
- Customer application downtime or latency
make each Cluster with Standby Nodes available with a Monthly Uptime Percentage of 99.95% and 99.5% for Clusters without Standby Nodes
Credits only issued above $1, applied to future payments.
Evidence: incidents, last 365 days
No incidents on file for this service.
Other databases SLAs
ServiceDowntime vs allowed
Amazon DynamoDBAWS99.999% / 99.178%
Azure SQL DatabaseMicrosoft Azure99.995% / n/a
MongoDB Atlas (database clusters)MongoDB99.995% / 99.989%
Lakebase PostgresDatabricks99.99% / n/a
Cloud SQLGoogle Cloud99.99% / 99.927%
Managed DatabasesDigitalOcean99.95% / 100%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic99.95% / 99.146%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.