Confluent Cloud Schema Registry (Stream Governance) SLAConfluent · Messaging · Confluent · Messaging

• Stream Governance Essentials (incl. Jio region)Essentials package99.5%

  Monthly uptime below, credit of the bill

  1. Below 99.5%5%
  2. Below 99%10%
• Stream Governance AdvancedAdvanced package (non-Jio)99.99%

  Monthly uptime below, credit of the bill

  1. Below 99.99%5%
  2. Below 99.5%10%
  3. Below 99%25%
• Stream Governance Advanced for Jio regionAdvanced package in Jio region99.95%

  Monthly uptime below, credit of the bill

  1. Below 99.95%5%
  2. Below 99.5%10%
  3. Below 99%25%

Measured

Minutes per Schema Registry cluster; down if all monitoring write attempts fail

Credit cap

25% of monthly fees (Advanced) / 10% (Essentials)

Claim window

Within five (5) calendar days after the last day of the month in which the Service Level was missed

How to claim

Log a support ticket (community-supported customers email cloud-support@confluent.io) with 'SLA Credit Request' in the subject, client versions/configs and request logs of failed writes

As printed, the Advanced column has no value for the 99.95%-99.5% band (only the Jio column does), so the Advanced schedule has a gap there. Recorded as printed; it may be a drafting quirk.

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