Confluent Cloud (Kafka clusters) SLAConfluent · Messaging · Confluent · Messaging

• Basic clusterBasic clusters99.5%

  Monthly uptime below, credit of the bill

  1. Below 99.5%10%
  2. Below 99%25%
  3. Below 95%100%
• Standard (1 eCKU) or Enterprise (1 eCKU) clusterSingle-eCKU Standard or Enterprise clusters99.9%

  Monthly uptime below, credit of the bill

  1. Below 99.9%10%
  2. Below 99%25%
  3. Below 95%100%
• Dedicated single-zone clusterDedicated (Single Zone) clusters, header notes '(Including Jio region)'99.95%

  Monthly uptime below, credit of the bill

  1. Below 99.95%10%
  2. Below 99%25%
  3. Below 95%100%
• Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone)Standard (2 eCKU), Enterprise (2 eCKU), or Dedicated (Multi-zone) clusters99.99%

  Monthly uptime below, credit of the bill

  1. Below 99.99%10%
  2. Below 99%25%
  3. Below 95%100%

Measured

Monthly Uptime Percentage per cluster; a minute is down if all continuous write attempts by Confluent's monitoring system fail

Credit cap

100% of the monthly fees for the affected Cloud Service function (lowest band)

Claim window

Within five (5) calendar days after the last day of the month in which the Service Level was missed

How to claim

Log a support ticket (community-supported customers email cloud-support@confluent.io) with 'SLA Credit Request' in the subject, client versions/configs and request logs of failed writes

Table columns were mapped by position in the PDF layout. The '(Including Jio region)' label sits under the Dedicated (Single Zone) header in the layout. Credits are a % of monthly fees for the affected cluster and expire 12 months after issue.

• Sep 23, 2026Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegradedOpen
• Sep 22, 2026Elevated error rates in Azure Germany West Central regionConfluent CloudDegraded4.8 h
• Sep 21, 2026Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegraded9.3 h
• Sep 15, 2026Multiple Confluent Cloud services are in a degraded state - All regionsConfluent CloudDegraded82 min
• Sep 8, 2026Connectivity degradation - AWS us-east-1Confluent CloudDegraded17 h
• Sep 8, 2026Service Disruption affecting Authentication, Schema Registry, ksqlDB, and Flink in AWS us-east-1Confluent CloudMinor30 h
• Sep 1, 2026Investigating Elevated Errors in GCP us-central1Confluent CloudMinor48 min
• Aug 25, 2026Elevated error rates and latencies in Azure Southeast Asia regionConfluent CloudDegraded3.2 h
• Aug 20, 2026Elevated error rates and latency in GCP us-west1Confluent CloudDegraded3.1 h
• Jul 17, 2026Flink statements degraded in GCP us-central1 regionConfluent CloudMinor3 h
• Jul 15, 2026Kafka cluster performance degradation for clusters in AWS region eu-central-1Confluent CloudMinor14 h
• Jun 29, 2026Kafka consumer and producer degradation in Azure spaincentralConfluent CloudMinor2.9 h
• Jun 29, 2026Confluent Cloud Metrics API is currently experiencing elevated error ratesConfluent CloudMinor70 min
• Jun 25, 2026Increased error rates in Metrics APIConfluent CloudDegraded1.9 h
• Jun 21, 2026Kafka cluster performance degradation for Basic and Standard clusters in AWS US-East-2Confluent CloudMinor2.1 h
• Jun 16, 2026Intermittent Produce/Consume Unavailability in Azure Dedicated clustersConfluent CloudMinor1.9 h
• Jun 12, 2026Confluent Cloud — Degraded inter-region connectivity — AWS us-west-2Confluent CloudDegraded4.2 h
• May 29, 2026Elevated error rates and latencies in Azure westus2 regionConfluent CloudDegraded15 h
• May 22, 2026Connection failures in a set of PNI Gateways for Kafka Clusters in AWS us-east-1 and us-west-2Confluent CloudDegraded1 min
• May 8, 2026Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4Confluent CloudDegraded3 d
• Apr 21, 2026Experiencing delays in Tableflow external catalog syncs in AWSConfluent CloudDegraded15 min
• Apr 1, 2026Elevated error rates in AWS me-south-1 and me-central-1 regionsConfluent CloudDegraded3 d
• Mar 5, 2026Metrics API was experiencing failures from 03:23 UTC to 03:58 UTCConfluent CloudDegraded2.7 h
• Mar 2, 2026Elevated error rates in AWS me-south-1 and me-central-1 regionsConfluent CloudDegraded3 d
• Mar 1, 2026Elevated Error Rates in AWS me-central-1 regionConfluent CloudDegraded4 h