Confluent Cloud Fully Managed Connectors SLAConfluent · Messaging · Confluent · Messaging

• Connector to a multi-zone Dedicated, Enterprise or Standard clusterSupported fully managed connectors attached to multi-zone clusters99.99%

  Monthly uptime below, credit of the bill

  1. Below 99.99%10%
  2. Below 99%25%
• Connector to a single-zone Dedicated or Standard clusterSupported fully managed connectors attached to single-zone clusters99.95%

  Monthly uptime below, credit of the bill

  1. Below 99.95%10%
  2. Below 99%25%
• Connector to a Basic clusterSupported fully managed connectors attached to Basic clusters99.5%

  Monthly uptime below, credit of the bill

  1. Below 99.5%10%
  2. Below 99%25%

Measured

Consecutive five-minute periods per connector instance; down when all Tasks are in a Failed State due to Confluent

Credit cap

25% of monthly fees (lowest band)

Claim window

Within five (5) calendar days after the last day of the month in which the Service Level was missed

How to claim

Log a support ticket (community-supported customers email cloud-support@confluent.io) with 'SLA Credit Request' in the subject, client versions/configs and request logs of failed writes

This table uses merged cells. The committed levels were read from word coordinates in the PDF: the multi-zone '10%' is vertically centred across the 99.99-99% rows, and the single-zone '10%' across the 99.95-99% rows. Custom, preview and 'Connect with Confluent' connectors are excluded. Max credit 25%.

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• Mar 1, 2026Elevated Error Rates in AWS me-central-1 regionConfluent CloudDegraded4 h