Confluent Cloud ksqlDB SLAConfluent · Compute · Confluent · Compute

• Multi-zone ksqlDB with 8+ CSUsMulti-zone ksqlDB deployments using eight (8) or more Confluent Streaming Units99.9%

  Monthly uptime below, credit of the bill

  1. Below 99.9%5%
  2. Below 99.5%10%
  3. Below 99%25%

Measured

Five-minute periods per ksqlDB Instance; down if all Metadata Requests (LIST STREAMS/TABLES/QUERIES) fail

Credit cap

25% of monthly fees (lowest band)

Claim window

Within five (5) calendar days after the last day of the month in which the Service Level was missed

How to claim

Log a support ticket (community-supported customers email cloud-support@confluent.io) with 'SLA Credit Request' in the subject, client versions/configs and request logs of failed writes

Instances under 8 CSUs, and single-zone instances, fall outside the ksqlDB Instance definition.

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