DigitalOcean Kubernetes (DOKS) HA control plane SLADigitalOcean · Compute · DigitalOcean · Compute
Promise vs reality
Downtime used against the allowance
0 min of major incidents4.4 h allowed in 365 days
0 major and 0 minor incidents. 0 min degraded (not counted).
Major incident minutes per month
Allowed per month: 22 min
- Promised
- 99.95%
- Observed, 365d
- 100%
- Major incident time
- 0 min
- Credit on first breach
- 10%
Commitments and credits
- HA control planeControl plane of clusters with high availability enabled99.95%
Monthly uptime below, credit of the bill
- Below 99.95%10%
- Below 99%25%
- Below 95%100%
Terms
- Measured
- 100% minus share of 5-minute intervals in which all requests to the resource fail for more than 5 minutes
- Claim window
- Within three (3) months of the end of the billing cycle when the issue occurred
- How to claim
- Contact Support
Not covered
- Worker nodes (covered by Droplets SLA)
- Large-scale internet or datacenter outages, natural disasters
- Other products (managed LBs, storage, third-party software)
- Maintenance windows, user-initiated downtime, automated upgrades
The DigitalOcean Kubernetes (DOKS) service provides 99.95% uptime SLA per month for the control plane when high availability (HA) is enabled
SLA effective from the billing period starting 1 July 2022. Non-HA control planes have no SLA.
Evidence: incidents, last 365 days
No incidents on file for this service.
Other compute SLAs
ServiceDowntime vs allowed
Amazon EC2AWS99.99% / 99.178%
Cloudflare WorkersCloudflare99.99% / 100%
Confluent Cloud for Apache FlinkConfluent99.99% / 99.628%
Droplets (CPU)DigitalOcean99.99% / 100%
Compute EngineGoogle Cloud99.99% / 99.927%
Azure FunctionsMicrosoft Azure99.95% / n/a
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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